Job Description

Are you looking for a career that functions like a start-up but financially backed by a well-oiled machine? We are looking for a Logistics Customer Service Representative to join our team who will be responsible for full service of our clientele. Support the team in a fast-paced, high call volume office environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner. Scared that you don\xe2\x80\x99t know about the industry? That\xe2\x80\x99s OK, we will teach you everything you need! What we offer:

• Training and mentorship
• Paid by the company a compensation package that includes Medical, Dental, and Paramedical benefits
• Paid by the company AD&D Insurance
• Paid by the company Long-term Disability
• Life Insurance
• Personal and Volunteer time off
• Paid vacation after probationary period
• Pension Plan
• Fitness Allowance
• Free coffee all day!
• Offices located in Dorval with free on-site parking!

This position involves managing specific company accounts, working closely with customers, and arranging for their transport requirements. The candidate must have familiarity with the below job criteria:

• Responsible for providing product, service and transit information to the customer and act as a liaison to facilitate resolution to issues.
• Receive requests and orders from customers and ensure their accurate completion.
• Enter and manage sales orders in the ERP, inputting all the relevant data, and completing the necessary documentation to process the orders.
• Ensure that all order ship and delivery dates are up to date in the ERP.
• Follow up on pickup and delivery accuracy with transport partners for orders under your control.
• Coordinate with customers to communicate any changes regarding orders or delivery dates.
• Investigate any discrepancy or issues with quantity, pricing, shipments by coordinating with customers or internal resources.
• Develop new customer relationships when the opportunities arise.

Qualifications:

• Preferrably 1 year experience in multimodal logistics, with trucking brokerage experience.
• Strong communication skills, both written and verbal.
• Detail oriented with strong organizational and problem-solving skills
• Capable of multi-tasking and managing duties simultaneously
• Exceptional logistical problem-solving skills.
• Ability to persuade, influences, and negotiate with others
• Works well in a team environment and collaborates with internal departments
• Maintains a positive attitude and stays motivated in a fast-paced work setting
• Fluent in French and English to support business operations outside of Quebec, Canada

Who Are We? Allied Trucking is a transportation and logistics company headquartered in Dorval, Quebec with offices across Canada and the United States. We pride ourselves in delivering top notch, excellent customer service while creating seamless transportation solutions for our clients every time. Allied Trucking is a division of Allied Maritimes Services Inc., affiliated with Montship Inc. which was originally founded in 1925 and now has grown due to its various affiliates within the shipping industry. Montship Inc. and all its affiliated companies is one of the oldest and most respected shipping companies in Canada! Allied Trucking is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Mandatory Vaccination: As of November 15th, 2021, all employees will be required to be fully vaccinated against COVID-19 as a condition of their employment. Accommodation measures will be made for medical or other protected grounds under the Canadian Human Rights Act. Please contact us to discuss any accommodation needs. Job Type: Full-time Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location