Job Description

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services.

Location: ALS Environmental, Waterloo

Reports to: Login and Logistics Manager

About the Position:

The Login Coordinator will be responsible for performing duties in the sample receiving, logistics and administration areas of the client services department.

Specific Responsibilities

• Co-ordination of all sublet lab paperwork and reporting;
• Co-ordinate and resolve any TAT, test code and any sample issues with the appropriate labs;
• Regularly maintain the sample reception and office areas as needed;
• Receive, open and layout samples and paperwork for work orders as they arrive in the laboratory;
• Ensure that sample labels are accurate, checked and that Chain of Custody forms and client communications are scanned into the LIMS system;
• Review chain of custody/analytical request form received in login;
• Determine when client sample processing instructions are missing, incomplete or ambiguous;
• Log-in of drinking water samples and cash client samples in liaison with the Account Manager in charge;
• Accurately process cash account payments in accordance with internal accounting practices;
• Accurate Data entry of client information into internal Laboratory Information Management System (LIMS);
• Daily interaction with ALS clients (on phone and in person on-site);
• Familiarity with all ALS location turnaround times (TATs);
• Preparation and organization of bottle orders to client supplied specifications, including sample cooler control, storage, and maintenance;
• Maintenance and organization of the sample prep room, bottle stocks and preservation of sample bottles;
• Shipping and receiving (samples/supplies) at the reception area;
• Assist with the proper packing and daily shipping of samples to clients and ALS network labs;
• Assist Account Managers with report organizing, mailing, and filing;
• Phone duty back-up;
• General lab office duties including sample disposal as required;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

Required Knowledge, Skills & Abilities

• Must have good organizational skills and be able to handle a fluctuating workload and prioritize work with great attention to detail;
• Excellent customer services skills, verbal skills including telephone answering;
• Good computer skills, including email, Microsoft suite;
• Must be capable of working with minimal supervision;
• Must be well organized and able to work independently, as well as part of a team.

Required Qualifications

• Grade 12 diploma;
• Science background an asset;

Physical Demands

• Manual dexterity to perform intricate and/or repetitive tasks;
• Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required;
• Ability to stand for a full shift;
• Ability to lift up to 30lb and carry for short distances;
• You may be exposed to unpleasant odours;
• Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued. We therefore encourage applications from all individuals; particularly women, First Nations, people with disabilities and visible minorities.

ALS also welcomes applications from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other details

• Pay Type Hourly

• Waterloo, ON, Canada

ALS