Job Description

The ever-changing landscape of technology keeps you engaged and interested in the IT industry. But if we asked you what gets you out of bed in the morning, you would say it all comes down to people. If you're in search of an opportunity where you can blend your passion for people with your advanced IT and technical support skills, then we've got the role for you. The Ian Martin Group (https://ianmartin.com/) has partnered with our client, a global provider of high-performance radar surveillance solutions designed to detect and track small uncooperative targets such as pleasure-craft, vessels, low flying aircraft, drones, birds and ground targets. They provide surveillance technology and solutions that keep people safe. Now, they are looking for an IT Specialist to join their team. They are looking for you! IT Specialist As the new IT Specialist, your focus is to provide hands-on technical support both internally and externally. Serving as a subject-matter expert on a wide range of software and hardware tools and applications, you're your focus is to provide hands-on technical troubleshooting to solve complex tech issues for your team, conduct end-user training, and serve as an administrator for our main applications. You're known for your exceptional customer-service skills. Our team will feel comfortable coming to you for any support they need and will be confident in your ability to resolve issues in a timely manner. You're professional, personable, and a clear communicator, with a keen ability to translate technical jargon into easy to understand information. Practically speaking you will be: - Supporting development and maintenance of client and user systems related to a broad range of business areas - Collaborating with colleagues to develop technical and specialized solutions to complex IT problems involving Microsoft-based software products, including Exchange, Dynamics CRM and Microsoft's Office 365 suite - Recommending process improvements to ensure system reliability, scalability, security, integrity and performance - Installing hardware and software, configuring, troubleshooting and supporting - Providing daily support to the IT department and other departments as required The Details This is a full-time, permanent position, with a comprehensive benefits package, vacation, and competitive salary. Working with Us Our client is committed to getting better every day and working to create an environment that brings out the best in every employee, develop leaders, and rewards results. Their employees have many reasons why they love working with them, but one thing they mention again and again is the quality of the team. Teamwork is key, and they work hard to foster a team that is motivated to get the job done, together. Qualifications - Relevant College/University/Industry diploma/degree/certifications - Minimum of 2 years relevant work experience, with preference for greater experience - Strong analytical, diagnostic, and problem-solving skills - Expertise in Windows and Microsoft software, including MS Office, Exchange - Sound knowledge of Linux OS - Expertise in hardware maintenance including servers, workstation, printers - Extensive knowledge of networking (LAN, WAN, firewalls) - Knowledge and experience with maintaining databases and information systems such as MRP software, accounting software, and collaboration software - Microsoft Certification in Exchange 2016 or higher - Microsoft Certification Windows Server 2012 or higher Your Application We value diversity and inclusion and encourage all qualified people to apply. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted. At Ian Martin, we connect people with meaningful work. We work with people like you for similar technical roles. If you apply, be sure to create a profile with us. That way, great technical jobs will come to you before they even get to the job boards!