Job Description

Role Purpose

GLB is seeking a skilled, enthusiastic and hardworking craft beer lover to join our growing team in a sales and administrative capacity. The primary focus of this position, but not exclusively, is providing support to our Retail Channel team through customer relations and administrative activities. The position is extremely task driven and needs an individual who is able to multi-task and deal with customers, suppliers and the GLB Team as a whole, with communication being of the utmost importance. This role will touch all areas of the company from time to time, production, sales, logistics etc.

The Company

A fiercely independent owned and operated brewery, Great Lakes celebrated 37 years in the craft beer business in 2024, making us one of the oldest craft breweries in Ontario.?Here at GLB we hold ourselves to the highest standards in both our passion for beer, customer service and quality of product.?We believe that building strong relationships with our customers lays a foundation of trust, loyalty and authenticity.

Key Accountabilities and Activities

Process orders accurately and efficiently, ensuring timely entry into ordering systems Coordinate with Inside Sales Manager to confirm product availability, shipping timelines, and delivery requirements Monitor order status and proactively communicate any changes, delays, or substitutions to customers Build and maintain strong relationships with wholesale customers through regular phone, email, and virtual engagement Support the Outside Sales team by following up on leads and handling reorders Monitor account purchasing trends and identify opportunities for upselling or re-engagement Schedule and confirm deliveries with customers, ensuring they meet agreed timelines and comply with any special delivery requirements Work closely with drivers, third-party couriers, and warehouse teams to ensure orders are dispatched accurately and in full Track deliveries in real-time where possible, proactively resolving issues such as missed windows, routing changes, or damaged goods Follow up with customers post-delivery to confirm receipt and satisfaction, and to address any discrepancies Manage all internal invoices by scanning on to our internal database Delivering product when needed to ensure customers are stocked up Represent the brewery's values and culture in all communications, ensuring a consistent and positive customer experience Maintain strong product knowledge, including seasonal and specialty releases, to provide informed recommendations to customers

Necessary Knowledge and Experience

Minimum 1 year of inside sales experience Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person Beverage/Alcohol industry experience or within a similar CPG environment. Exhibits flexibility, creativity and resourcefulness with sound business acumen to create a positive, collaborative culture within the team, the brewery and our markets Ability to manage multiple projects with multiple priorities at one time, to deliver results on time Strong analytical skills Proficiency in Microsoft Suite 365, Google Drive Smart Serve Certified

Education and Certification Requirement/s

Completion of post-secondary education Glass 'G' Drivers Licence and clean drivers abstract Minimum 1 years of demonstrated experience coordinating inside sales Prud'homme Beer Certification an asset

Why Should You Apply?

Salary: Starting at $50,000 per year Great team of passionate individuals Award-winning brewery Health Spending Account Education and trip program #FreshGLB beers and a fun company culture This position is full time

Values

FUN:

We're here because we enjoy being here. At GLB, fun happens even when we're breaking a sweat.

TEAM:

Everything we do, we do together, and for each other.

APPROACHABILITY:

We put people - our neighbours, supporters, and team at the fundamental core of all we do.

COMMUNITY:

We tirelessly play an active role in fostering and strengthening ties with our neighbours, supporters, and team.

ACCOUNTABILITY:

We believe accountability breeds trust among clients, team members, and neighbours. We do what we say we'll do.

Please submit applications by email to opportunities@greatlakesbeer.com. Please include the job title in the subject line.

Great Lakes Brewery is an equal opportunity employer. Each job posting and candidate selection process that GLB undertakes will consider all qualified applicants for employment within the brewery without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected factors. GLB will work with qualified applicants on accessibility accommodations during all levels of our internal recruitment process. Please notify GLB of any accessibility requirements in an email and our team will work alongside you to ensure your needs are met. We thank all applicants for applying however only those chosen for an interview will be contacted.

Schedule

: Full Time, Salary

Shift

: Flexible schedule to accommodate both regular and irregular hours

Length of Contract

: Not Applicable (Regular Position)

Probation period

: 3 months upon which a review will take place

Work Location

: Great Lakes Brewery

Posting Category

: Retail Sales

Job Type: Full-time

Pay: $46,901.95-$50,000.00 per year

Benefits:

Casual dress Company events Discounted or free food Extended health care On-site parking Paid time off Store discount
Experience:

Inside sales: 1 year (preferred) Alcohol / Beer : 1 year (preferred)
Licence/Certification:

Smart Serve (required) Driving Licence (required)
Work Location: In person

Expected start date: 2025-09-15