Job Description

DIVISION: Centre for Preparatory & Liberal Studies and Department of English and Communications

SALARY: Full Time Support, Payband E, $26.47 - $30.69 per hour (35 hours per week)

LOCATION: 160 Kendal Avenue

STATUS: Full Time Support

EFFECTIVE DATE: Immediately

At George Brown College, we are committed to maintaining safe learning, working, and living environments for all members of our community. For our latest updates related to COVID-19, please visit - .

Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.

What responsibilities will you have in this role?

• Responds to questions and inquiries from students, faculty and visitors received by telephone, mail, email and or in-person regarding in an efficient, professional and customer/student focused manner: application and interpretation of college policies; critical dates; elective and communication courses, transfer credits and PLAR; and general college information.
• Ascertains student needs, providing information, resolving problems, or directing inquiries.
• Refers non-routine inquiries to the Manager of Operations, or Chairs, as required.
• Assists students in selecting and registering for general education and liberal studies electives and communication courses; and providing student advisory functions.
• Provides information regarding transfer credit and PLAR requirements and processes for elective and communication courses.
• Reviews post-secondary transcripts and provides course advising for General and Liberal Studies transfer credit applications for both diploma and degree programs.
• Navigates and interprets Banner and AI to support student' registration processes, and support faculty with grade changes or other processes.
• Orders supplies according to approved budget: preparing general correspondence, and sorting and distributing mail.
• Maintains and archives transfer credit records for the School of Liberal Arts and Sciences and/or Department of Communication.
• Updates elective and DEC spreadsheets daily during start up periods
• Coordinates process for, and maintaining forms and documents related to, authorizing students to take additional electives courses as required.
• Maintains current and accurate departmental/school information on the college web site.
• Communicates with academic centres and other service areas to improve interdepartmental lines of communication.
• Other duties as assigned including project work and divisional activities.
• Enters and maintains accurate data for electives and comm classes on the College's course management databases.

What qualifications do you need for this role?

• Three year diploma/degree or equivalent from a recognized post-secondary institution in Business Administration or equivalent (e.g. Adult Education, Communications, International Relations, etc.).
• Minimum two years' experience including practical experience working in a demanding student service environment and working effectively on the front-line; with a sound knowledge navigating computer software (e.g. spreadsheets, databases and relational databases).
• Proficiency in Banner and Academic Interface is an asset.
• Excellent conflict resolution, negotiation, and leadership skills; strong interpersonal skills and a strong commitment to customer service.
• Well-developed analytical and problem-solving skills in order to identify problems, determine possible solutions, and select appropriate actions.
• High degree of diplomacy and discretion in dealing with sensitive issues and matters of confidentiality.
• Ability to work under pressure with frequent interruptions while dealing with conflicting demands and distractions; ability to prioritize and delegate work while meeting deadlines; detailed oriented.
• Demonstrated ability to take initiative; solution-focused approach to addressing challenges; dynamic, positive, enthusiastic, and creative; excellent team skills.
• Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
• Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
• Flexibility in adapting to change and in participating in consultative decision-making processes.

Hours of Work: 9:00 am - 5:00 pm.
Interview process may consist of a practical skills component.

NOTES:

• If employed currently or previously employed at GBC, please log into Cornerstone with your employee account.
• Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
• First consideration will be provided to internal candidates in accordance with our Support Staff Collective Agreement.

Closing: October 17, 2022

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities. George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process. Candidates who require accommodation in the interview process may contact and all information received will be addressed confidentially.

As a unionized workplace, we support our internal employees by providing first consideration to qualified applications as set out in the Collective Agreement.

For information on George Brown College, please visit our website

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