Job Description

Job Overview

We are seeking a dedicated and experienced Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing staff, and maintaining high standards of service. This role requires strong leadership, excellent communication skills, and a passion for hospitality.

Responsibilities

Supervise daily hotel operations, ensuring all departments function smoothly and efficiently. Manage staff recruitment, training, and performance evaluations to maintain a motivated team. Develop and manage budgets, monitor expenses, and implement cost-control measures. Ensure high levels of guest satisfaction through effective guest services and customer service strategies. Address guest complaints and resolve issues promptly to enhance the overall experience. Collaborate with other departments to ensure seamless service delivery. Maintain compliance with health and safety regulations and hotel policies. Prepare reports on hotel performance, occupancy rates, and financial metrics for upper management.

Skills

Proven experience in hotel management or a similar role within the hospitality industry. Strong supervisory skills with the ability to lead and motivate a diverse team. Proficient in budgeting and financial management to optimize hotel profitability. Excellent guest services skills with a focus on customer satisfaction. Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele. Exceptional phone etiquette and communication skills for effective interaction with guests and staff. Knowledge of human resources practices related to hiring, training, and employee relations. A passion for hospitality with a commitment to providing outstanding service.
Job Type: Full-time

Pay: $37.50 per hour

Expected hours: 32 - 40 per week

Benefits:

Paid time off
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 2025-03-24
Expected start date: 2025-04-07