Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

PRINCIPALES FONCTIONS ET RESPONSABILIT\xc3\x89S :

Superviser les adjoints afin de garantir leur capacit\xc3\xa9 \xc3\xa0 g\xc3\xa9rer les appels et fournir un service \xc3\xa0 la client\xc3\xa8le appropri\xc3\xa9, documenter les exigences dans le syst\xc3\xa8me, et g\xc3\xa9rer les appels de suivi;

Surveiller le rendement des membres du personnel pour \xc3\xa9valuer les besoins et les exigences li\xc3\xa9s \xc3\xa0 la formation;

Apporter sa contribution \xc3\xa0 la planification afin de fournir des effectifs suffisants; faire des recommandations \xc3\xa0 la gestion pour les changements n\xc3\xa9cessaires.

Contribuer \xc3\xa0 l\xe2\x80\x99assurance de la qualit\xc3\xa9 et aux initiatives d\xe2\x80\x99am\xc3\xa9lioration de la qualit\xc3\xa9; faire des recommandations pour des changements dans les op\xc3\xa9rations et contribuer \xc3\xa0 l\xe2\x80\x99ex\xc3\xa9cution de ces changements;

G\xc3\xa9rer des projets, y compris, mais sans s\xe2\x80\x99y limiter, les programmes de remboursement, la conformit\xc3\xa9 et les programmes bas\xc3\xa9s sur l\xe2\x80\x99\xc3\xa9ducation, ainsi que les programmes cliniques de soutien aux patients;

Mettre en \xc5\x93uvre des projets de centres d\xe2\x80\x99appels d\xc3\xa9sign\xc3\xa9s;

Concevoir et d\xc3\xa9velopper de nouveaux projets, incluant le d\xc3\xa9veloppement de protocoles, l\xe2\x80\x99affectation des ressources et la cr\xc3\xa9ation de la base de donn\xc3\xa9es;

\xc3\x89valuer de fa\xc3\xa7on continue les points forts et les faiblesses des projets et des domaines susceptibles d\xe2\x80\x99am\xc3\xa9lioration;

Produire tous les rapports relatifs aux projets;

Participer aux r\xc3\xa9unions avec les clients;

Entretenir des communications quotidiennes et continues sur les projets des clients;

Identifier et mettre en \xc5\x93uvre des strat\xc3\xa9gies de recrutement de personnel et participer au processus d\xe2\x80\x99embauche.

Responsable de signaler tous les \xc3\xa9v\xc3\xa9nements ind\xc3\xa9sirables aux d\xc3\xa9partements concern\xc3\xa9s.

D\xe2\x80\x99autres fonctions et t\xc3\xa2ches peuvent aussi \xc3\xaatre confi\xc3\xa9es au gestionnaire de programme de temps \xc3\xa0 autre, selon les besoins.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
• Monitors the performance of staff members to assess training needs and requirements.
• Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
• Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
• Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs;
• Implement assigned call centre projects;
• Design and development of new projects including development of protocols, resource allocation and database;
• Ongoing evaluation of project strengths, weaknesses and potential areas for improvement;
• Produce all project related reporting;
• Participate in client meetings;
• Daily and on-going client project communications;
• Identify and implement staff recruiting strategies and participate in the hiring process.
• Responsible to report all Adverse Events to the assigned units/departments
• The Program Manager will also be assigned other duties and tasks as required from time

What your background should look like

EXP\xc3\x89RIENCE ET NIVEAU D\xe2\x80\x99\xc3\x89DUCATION REQUIS :

Au moins un dipl\xc3\xb4me universitaire en administration des affaires ou en sciences, ou exp\xc3\xa9rience \xc3\xa9quivalente;

Ant\xc3\xa9c\xc3\xa9dents en sciences ou en soins de sant\xc3\xa9, un atout;

Minimum de 3 ans d\xe2\x80\x99exp\xc3\xa9rience dans l\xe2\x80\x99industrie pharmaceutique/biotechnologique ou les industries li\xc3\xa9es \xc3\xa0 la sant\xc3\xa9;

Solide exp\xc3\xa9rience en gestion de clients, un atout;

Minimum de 2 ans d\xe2\x80\x99exp\xc3\xa9rience en gestion de projets ou de programmes;

Minimum de 2 ans d\xe2\x80\x99exp\xc3\xa9rience en gestion du personnel

Exp\xc3\xa9rience en remboursement consid\xc3\xa9r\xc3\xa9e comme un atout;

La d\xc3\xa9signation IA ou IAA est un tout et peut \xc3\xaatre exig\xc3\xa9e pour des programmes particuliers.

COMP\xc3\x89TENCES , CONNAISSANCES ET APTITUDES MINIMALES REQUISES :

Connaissance approfondie de l\xe2\x80\x99industrie de la distribution pharmaceutique

Connaissance pratique de syst\xc3\xa8me automatis\xc3\xa9 de gestion d\xe2\x80\x99entrep\xc3\xb4t

Sens aigu des affaires et des finances r

Solides comp\xc3\xa9tences analytiques et math\xc3\xa9matiques

Aptitude \xc3\xa0 communiquer efficacement \xc3\xa0 l\xe2\x80\x99oral et \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit

Aptitudes interpersonnelles et de leadership efficaces

Sens de l\xe2\x80\x99organisation; attention aux d\xc3\xa9tails

Capacit\xc3\xa9 \xc3\xa0 respecter syst\xc3\xa9matiquement les \xc3\xa9ch\xc3\xa9ances

Excellentes aptitudes de r\xc3\xa9solution de probl\xc3\xa8mes; capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9soudre les probl\xc3\xa8mes de mani\xc3\xa8re efficace et efficiente

Ma\xc3\xaetrise de la technique de pr\xc3\xa9sentation

Connaissance de Microsoft Word, Excel, PowerPoint et autres programmes Office

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Minimum University Degree in Business Administration, Science or equivalent experience;
• Science / healthcare background an asset;
• Minimum of 3 years\' experience in the pharmaceutical/biotech or healthcare-related industries;
• Strong client management experience an asset
• Minimum 2 years\xe2\x80\x99 experience in project or program management;
• Minimum 2 years of People management experience
• Experience in reimbursement considered an asset;
• RN/RPN designation an asset and may be required by specific programs

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

\xe2\x80\x8bLe candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d\'\xc3\xa9quipes interfonctionnelles.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members\xe2\x80\x99 ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

.

Schedule

Full time

Affiliated Companies: Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company\xe2\x80\x99s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

COVID-19 Vaccine Policy

As of October 18, 2021, Cencora requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen\xe2\x80\x99s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Cencora