Job Description

Position: Full-Time Medical Office Assistant / Patient Coordinator, Radiance Plastic Surgery, Canmore, Alberta

Compensation:

From $27.00/hour (commensurate with experience)

Schedule:

Monday to Friday, 8:30 a.m. to 4:30 p.m.

Location:

On-site, Canmore, Alberta

Important:

Applications without both a resume and cover letter will NOT be considered. Please do not call the clinic directly.

About the Role

Radiance Plastic Surgery is seeking a full-time

Medical Office Assistant / Clinic Administrator / Patient Coordinator

to join our incredibly busy plastic and reconstructive surgery practice.

You may be an experienced MOA or medical receptionist, or you may come from a dental, spa, hospitality, or luxury service background where you developed exceptional customer service and organizational skills. What matters most is that you are reliable, adaptable, and able to manage sensitive patient situations with professionalism and empathy.

As the first point of contact for our patients, you will represent our

premium aesthetic and plastic surgery brand

. We are looking for someone who takes ownership of their role, takes pride in their work, and consistently goes above and beyond to ensure a seamless patient experience. We value

problem solvers and enhancers

. If you see a process that can be improved and have ideas to make it better, we want to hear them. This is not a role for passive agreement but for someone who contributes actively and thoughtfully to the growth and success of the clinic.

Responsibilities

Welcome patients, answer phones, and manage front desk reception with professionalism and empathy Coordinate patient scheduling, referrals, and physician calendars using EMR (QHR Accuro an asset) Provide attentive follow-up with patients after appointments and surgeries Support patient care by discussing procedures, skincare, medical aesthetics, and treatment options Process and maintain accurate electronic medical records, billing, and data entry Assist with surgical bookings and act as back-up for the Senior MOA when required Maintain clinic flow and ensure treatment areas are organized and patient-ready Perform administrative tasks including email, filing, scanning, faxing, and courier handling Protect patient confidentiality at all times in accordance with privacy legislation Manage supply inventory and office resources Complete medical and insurance forms as required
Qualifications

At least 2 years of experience in a medical clinic, dental practice, or other high-volume, client-facing environment such as hospitality, spa, luxury retail, or premium service industries Training or experience with Electronic Medical Records, QHR Accuro considered an asset Strong computer skills including Microsoft Office and Apple systems Medical Office Assistant program or equivalent healthcare administration training considered an asset but not required
Skills and Attributes

Outstanding

customer service and patient care mindset

Strong

communication skills

, both written and verbal Proactive and accountable, with the ability to take ownership of responsibilities and pride in delivering high-quality work A natural problem solver who looks for opportunities to improve systems, workflows, and patient experience, and who is confident in sharing ideas for positive change Ability to handle sensitive conversations and difficult situations calmly Highly organized, detail oriented, and able to manage multiple priorities in a busy clinic Polished and professional personal presentation, reflecting the standards of a

premium patient experience

Warm, approachable presence that inspires confidence and trust Positive, team-oriented attitude with initiative and adaptability Sales and promotion skills, with confidence in educating patients about skincare and medical aesthetics Excellent computer literacy, including accurate and efficient data entry, strong skills with Microsoft Office, and experience with EMRs such as Accuro
Benefits

Competitive pay and comprehensive benefits Paid time off and wellness program Vision care On-site parking Staff discounts on services and products Regular team events
Timeline

Applications will be accepted until

October 5th

. Interviews will begin the week of

October 7th

.

Job Type: Full-time

Pay: From $27.00 per hour

Expected hours: 37.5 per week

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care Wellness program
Work Location: In person