Job Description

Fuel Administrative Assistant
Maternity Leave \xe2\x80\x93 13 month contract
Full-TimeExecutive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self\xe2\x80\x90identify as a member of one or more of the employment equity designated groups \xe2\x80\x93 Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.Our Calgary location is seeking an experienced Fuel Administrative Assistant to support our diverse operations. This is a 13 month contract for Maternity Leave coverage. The successful candidate must be able to work Monday to Friday, from 6am - 2 pm, with flexibility as needed.Description:
Reporting to the Fuel Operations Supervisor, the Fuel Administrative Assistant works in close collaboration with management and head office to facilitate fuel operation support and administrative tasks. The Fuel Admin is also responsible for performing customer service duties as a regular part of the role.Responsibilities:

• Perform general administrative and operations support duties, including but not limited to:

o Prepare documents and letters, filing, faxing, scanning, photocopying, etc.
o Respond to employee inquiries and/or refer employees to the appropriate individuals/departments across the organization in a timely manner.

• Perform customer service duties, based on operational requirements and irregularly scheduled flight times which includes:

o Answer customers inquiries, answer phones and dispatch calls and request in a timely manner, process customer payments.
o Take customer fuel orders for and relay the information accurately
o Resolving customer complaints, responding to phone calls and email requests and maintaining customer service records.
o Generate computer flight manifests and coordinate check-in process.

• Effectively communicate with customers by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
• Communicate with line service employees in preparation of aircraft for flight.
• Organize invoices, accounts payable, and aircraft billing; prepare monthly reports; assist with budget administration; and facilitate supplies and equipment needs as required.
• Demonstrate effective comprehension of all security procedures and regulations.
• Perform Ramp Agents responsibilities as required.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company\xe2\x80\x99s Health & Safety and Quality programs and initiatives.
• Order goods and supplies as needed or as requested for the operation.
• Perform any other duties as required.

Experience and Qualifications:

• Completion of a certificate or diploma in a related field is preferred.
• Minimum of two years administrative experience required.
• Minimum of two years customer service experience required.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint is required.
• Previous work experience in the aviation field is preferred.
• A valid Class 5 Driver\xe2\x80\x99s License is required.
• Airport Security Clearance and Driver\xe2\x80\x99s Abstract is required as a condition of employment.
• Highly motivated and able to work independently as well as in a team environment.
• Well-developed time management skills with the demonstrated ability to meet/exceed deadlines.
• Strong written, verbal, and interpersonal skills to communicate with all levels of the organization.
• Professional appearance and behaviour while providing superior customer service.
• A high level of confidentiality is required.
• Strong attention to detail and a high degree of accuracy.
• Sound analytical thinking, planning, prioritization, and execution skills.
• Professional, punctual, meticulous, and diligent.
• Must be able to accommodate work hours that fluctuate based on flight times.
• Able to work collaboratively as a productive member of the EFC Team.

What EFC can Offer?

• A fun and exciting working environment.
• A job that keeps you active and engaged.
• Extended Health and Dental Benefits for Full-Time Employees with minimal premiums.
• Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
• A discretionary bonus program based on over all company performance.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities within EFC.We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

Executive Flight Centre Group Ltd