Job Description

Position Overview:

We are looking for a friendly, highly organized, and phone-confident

Front Desk Medical Administrator

to become the first point of contact for our patients. This person will be responsible for booking appointments, converting new leads into scheduled visits, and ensuring a seamless flow of communication between patients and our clinic teams nationwide. The ideal candidate thrives in a fast-paced setting, communicates clearly, and brings a strong customer service mindset.

Key Responsibilities:

Answer incoming phone calls and follow up with new patient leads in a timely and professional manner Manage bookings and appointment schedules across multiple clinic locations using our scheduling software Follow lead follow-up protocols to increase booking conversion rates Send appointment confirmations, reminders, and pre-visit instructions via email or phone Greet and check in patients with warmth and professionalism Handle rescheduling and cancellations, ensuring all schedule changes are accurately reflected Collaborate with clinical staff to ensure smooth daily operations and appointment flow Maintain up-to-date patient records and documentation in our system Track appointment metrics and contribute to ongoing improvements in efficiency and service

Requirements:

1-3 years of experience in a front desk, medical receptionist, or patient care coordination role (medical aesthetics or healthcare setting preferred) Comfortable and confident on the phone, with excellent verbal communication skills Strong time management and multitasking abilities Tech-savvy and able to learn scheduling and CRM systems quickly Professional and friendly demeanor in both phone and in-person interactions Ability to work both independently and collaboratively in a team environment Excellent attention to detail and strong organizational skills Reliable, punctual, and patient-centered

What We Offer:

Competitive hourly pay (

$22-$25/hour

, based on experience) Opportunity for career growth in the medical aesthetics industry Supportive team environment with training provided Exposure to a dynamic and expanding national clinic network Health benefits eligibility after 3-month probation
Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

Extended health care
Schedule:

Monday to Friday Weekends as needed
Work Location: In person