Job Description

Located in the beautiful Atrium Furniture Centre , Worldwide Furniture has a current opening for a full-time Front-Desk Lead.

The Front-Desk Associate is responsible for coordinating the day to day operations of administrative activity within the store as well as providing and maintaining superior customer relations.

This is a Monday-Friday (day shift) role in a fun and professional environment . Mix of administration and customer service!

Why Work for Us?

• Competitive starting salary!
• Health/dental benefits
• Generous furniture discount
• Fun, professional environment

Job Responsibilities

• Working front-desk (processing payments; taking incoming/outgoing calls, answering customer inquiries, etc.);
• Acting as Lead Front-Desk Associate - assisting with training, mentoring, and evaluating front-desk team; working in collaboration with Store Manger and Human Resources on recruitment and staff progressive discipline-related issues;
• Supporting sales staff as needed (e.g., financial and delivery arrangements; customer communication; identifying and correcting order errors; ensuring obstacles are removed, etc.)
• Reviewing Dispatch Track for delivery/pick-up issues - proactively reaching out to customer and working on solutions to remedy the situation;
• Reviewing the daily cash close and safe balances, ensuring all amounts balance;
• Ensuring financial programs are sold accurately;
• Running Flexiti and Fairstone reports, and closing out financing on a daily basis;
• Implementing the Mattress Spiff program; ensuring report is accurate and sending to payroll in accordance with Company's timelines
• De-escalating customer issues. Working with Store Manager to resolve complex service issues, and administrating decision based on Manager direction;
• Offering financing to customers at time of sale; tracking any customer objectives;
• Acting as keyholder and opening/closing the Store as needed;
• Other duties as necessary to help achieve store success

Requirements:

Skills and Knowledge:

• Passionate about customer service;
• Strong organizational skills with the ability to multi task and prioritize effectively
• Positive attitude, team-oriented.
• Effective problem-solving skills;
• Excellent attention to detail;
• Strong computer skills - proficiency in Microsoft Office Suite

Education and Experience:

• Post-secondary education in a relevant background (e.g., Business Administration, etc. is preferred); Equivalent experience may be considered
• 2+ years in customer service or administration. Experience in a Supervisor/Keyholder role is an asset.

Job Type: Full-time

Expected hours: 40 per week

Schedule:

• Monday to Friday

Work Location: In person