Job Description

Key West Ford is looking to add a full-time Lead Front Desk Administrator to our team.

Front Desk Reception is a critical role that ensures our dealership runs efficiently. Our team greets every guest warmly, answering all incoming phone calls with a positive attitude ready to assist with whatever is needed.

The ideal Lead Administrator will take ownership of the department and commit to its long-term success and growth by offering mentorship, leading by example and providing guidance to other reception staff members.

If you consider yourself a people person, enjoy learning new things and multitasking, then this is a great role for you! Key West Ford fosters an uplifting team environment where everyone works together to ensure that clients are provided with an amazing experience at our dealership.

Our brand-new facility features various amenities for staff and clients. We host many staff events and activities throughout the year, and we believe in supporting our community wherever we can. Key West Ford has many long-term employees because we strongly believe in promoting from within.

Key Responsibilities:

Customer Service Excellence:

Greet customers with a friendly, courteous, and professional demeanor. Address inquiries and direct customers to the appropriate department.

Phone Management:

Answer incoming calls promptly, screen and route calls to the appropriate personnel, and take detailed messages as necessary.

Administrative Support:

Assist with various administrative duties, including filing, data entry, handling correspondence, and maintaining records.

Team Supervision:

Lead, train, and oversee a team of receptionists to ensure consistency in customer service and smooth reception operations.

Financial Transactions:

Process payments for services, sales, and other dealership-related transactions accurately. Complete daily banking duties with accuracy and attention to detail.

Collaboration:

Work closely with the various departments to ensure seamless communication and workflow.

Record Keeping:

Maintain accurate logs and documentation related to demonstration plates, sales calls, etc.

Daily Duties:

Greeting and directing customers Receiving phone calls, must be able to: converse with all callers in a courteous and professional manner, transfer calls quickly and accurately, take detailed messages and relay to appropriate parties in a timely fashion and page staff within the dealership clearly over intercom system Cash handling Maintain the petty cash float and reconcile at the end of every shift Seal and stamp outgoing mail Complete service receipting as required Operate the electronic funds transfer & point of sale machines Provide customer receipts according to Key West Ford standards and procedures Release service vehicles to customer during 'service after hours' as needed Maintain demo plate distribution and collection Distribute and track all incoming sales calls according to Key West Ford standards and procedures Daily filing tasks for sales & service departments Other related duties as reasonably assigned

Skills & Requirements:

Prior experience as a receptionist or in a customer service role (preferably in the automotive industry) Prior experience in an administrative role Strong leadership skills with the ability to manage and motivate a team Excellent verbal and written communication skills Exceptional organizational and multitasking abilities Proficiency with office software Professional phone etiquette and a friendly, approachable demeanor High school diploma or equivalent required
Job Types: Full-time, Permanent

Pay: $18.00-$25.00 per hour

Expected hours: No less than 40 per week

Additional pay:

Overtime pay
Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Store discount
Schedule:

Monday to Friday Weekends as needed
Work Location: In person