Job Description

Work place: 3125 boulevard Hochelaga, Quxc3xa9bec, Quebec, Canada, G1V4A8
Status: Full-time
Salary: From $54,000 to $60,000 depending on experience
Located at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate this dynamic team.
Responsibilities:
Operations Management:

• Ensure the quality of service and adherence to the establishments standards.
• Oversee the smooth operation of daily activities, coordinating with other departments.
• Master all tasks, procedures, and policies related to the Front Desk and Hotel operations.
• Optimize department performance in line with customer satisfaction and profitability objectives.
• Understand and meet financial goals, ensuring compliance with allocated budgets.
• Be prepared to step into various roles within the team as needed.

Leadership and Team Management:

• Inspire, guide, and motivate the front desk team to ensure an exceptional guest experience.
• Foster an environment that promotes team engagement and learning.

Communicate department objectives and expectations effectively. * Manage schedules according to operational needs while adhering to the collective bargaining agreement.

• Identify and encourage opportunities for professional development among team members.
• Lead the recruitment, evaluation, and training processes.

Guest Experience:

• Maintain a high level of service, exceeding guest expectations.
• Ensure the reservation and check-in/check-out processes run smoothly for a seamless guest experience.
• Analyze guest feedback to continuously improve the services offered.
• Handle complex situations and guest complaints while encouraging the team to take a proactive approach.

Requirements:

• Degree in Hospitality Management or a related field.
• Minimum of 5 years of experience in the hospitality industry, including 3 years in team management.
• Excellent communication and leadership skills.
• In-depth knowledge of a Property Management System (Opera is a plus) and computer tools.
• Bilingual (French and English), both written and spoken.
• Strong organizational skills and ability to foster teamwork.
• Ability to work under pressure and adapt to unforeseen circumstances.

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international client.
Who we are:
Tidan is a hotel and real estate group that has been in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: .
Why join our team:
In addition to competitive salaries, we offer social benefits such as group insurance, which includes life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the employee assistance program. You have personal days and vacation time that are scheduled according to the department and hotel you are joining. A bonus is also provided through our referral program and much more.
We believe in teamwork and are committed to creating a highly performing team, whether through training or by solidifying team relationships. We admire our employees who take on professional challenges and support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.