Job Description

The Hampton Inn & Suites Edmonton International Airport is currently in search of empowered, self-motivated and customer-focused Front Desk Supervisor. If you have experience with front desk operations, and are looking for an exciting new opportunity to further your career, this could be your next role.

Front Desk Manager

As our new Front Desk Manager, your main priority will be to ensure a flawless guest experience. You will oversee our front desk operations, and make sure that each and every one of our guests experiences exceptional customer service throughout their entire stay.

In addition to assisting guests directly, you'll also be responsible for training new staff and providing ongoing coaching to your team. You will lead by example, demonstrating your refined customer service and sales instincts every time you engage with guests. With every guest interaction, you'll maintain a strong sales focus, always identifying opportunities to up-sell and maximize revenue.

Duties:

• Oversee front desk operations, ensuring exceptional guest service
• Manage guest check in and check out, as well as handle other guest inquiries (provide information, take care of special requests and VIP guests, resolve complaints, etc.)
• Ensure team members have current knowledge (e.g. room rates, discounts, packages, promotions, etc.) and most up to date guest services training
• Participate in the recruitment of new guest services team members, including onboarding, training, and ongoing performance coaching
• Maximize revenue via managing labour and inventory costs effectively, as well as upselling rooms and services to guests
• Act as duty manager as needed

Success in this role is about more than achieving high guest satisfaction and loyalty (though that is key!) - success means building an engaged, motivated, and committed team who are as equally dedicated to providing an exceptional guest experience as you are. You have a passion for people and guiding them to achieve success, and that's what will make you stand out.

If you're looking for a fast-paced role where you'll get to make a big impact every day, this could be your next role.

Job Type: Full-time

Pay: $16.21-$19.97 per hour

Benefits:

• Flexible schedule
• On-site gym
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Experience:

• Hilton: 1 year (preferred)
• Customer: 3 years (preferred)

Work Location: In person