We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team in providing exceptional guest services at our hotel. This position plays a crucial role in ensuring guest satisfaction during their stay.
Responsibilities
- Greet guests in a friendly and professional manner upon arrival
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services
- Manage reservations and cancellations accurately
- Process payments and maintain guest accounts
- Operate the hotel phone system and assist with incoming calls
- Perform night audit duties, including reconciling daily transactions and preparing reports
- Ensure the lobby and front desk area are clean and organized
Skills
- Experience in hospitality or customer service is preferred
- Multilingual abilities are a plus
- Proficiency in using front desk software and phone systems
- Strong communication skills with excellent phone etiquette
- Ability to work effectively in a fast-paced environment
- Attention to detail and problem-solving skills
- Knowledge of hotel operations and procedures
If you are a service-oriented individual with a passion for providing exceptional guest experiences, we invite you to apply for this rewarding Front Desk Clerk/Night Auditor position.
Job Types: Full-time, Part-time
Pay: From $17.20 per hour
Expected hours: 16 - 40 per week
Benefits:
On-site parking
Experience:
Customer service: 2 years (preferred)
Work Location: In person
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