Job Description

Bloom Mississauga A Tapestry Collection by Hilton is currently hiring a

Front Desk Agent /

Night Auditor

to join our dynamic team.

Reporting to the Front Office Manager or designate:

Provides excellent customer service to all guests; helping to increase guest scores with every interaction Welcomes and greets all guests, and executes check-in and check-out procedures Answers guest inquiries and provide assistance in a professional manner Answers all incoming phone calls and processes new reservations Accurately follows all cash handling procedures Adheres to all department and Company policies and procedures Ensures guest security by proper handling of guest room keys and personal information Administers all night audit functions Balances all revenue and settlement accounts nightly Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures Maintains files and resets the system for the next day of operations Follows up on guest requests and resolves problems promptly Demonstrates Knowledge of OnQ and PEP, Hilton's property Management System Performs any other job-related duties as assigned

What We are Looking for...

Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner Organized and able to work in a fast-paced, multi-tasking environment Proficient in using a computer, good knowledge of excel and basic accounting principles Excellent communications skills, written and oral Works well under pressure in a changing environment Ability to work with minimal supervision ONQ & PEP, PMS knowledge is required Able to stand for an 8-hour shift Must be able to work mornings, evenings and overnights including weekends and holidays
Job Type: Full-time

Benefits:

Dental care Extended health care On-site parking
Work Location: In person