Job Description

Company Overview

Trilliant Hospitality Group operates within the hospitality industry, managing a diverse portfolio of hotels and providing exceptional guest services.

Summary

We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team at Trilliant Hospitality Group in Canada. This role is vital in ensuring a seamless guest experience and upholding our commitment to hospitality excellence.

Responsibilities

Greet and assist guests upon arrival, ensuring a welcoming atmosphere. Manage check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services. Maintain accurate records of guest accounts and transactions. Ensure the front desk area is organized and presentable at all times. Collaborate with other departments to fulfill guest requests promptly. Conduct nightly audits to ensure financial accuracy. Address any guest complaints or issues with professionalism.

Qualifications

Proven experience in a front desk or customer service role, preferably in the hotel industry. Strong communication skills, with multilingual or bilingual abilities preferred. Familiarity with multi-line phone systems is a plus. Excellent organizational skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment.
If you are passionate about delivering outstanding service and want to be part of an exceptional team, we invite you to apply today!

Job Types: Full-time, Part-time

Pay: $18.00-$21.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Dental care Extended health care On-site parking Paid time off
Work Location: In person