Job Description

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Posting Closes On: March 17, 2023

Compensation: $85,699 - $107,124 per year base salary

Did you know that Servus Credit Union is Alberta\'s largest credit union and is ranked #1 in Canada on Forbes\' World\'s Best Banks list for 2022? And we aren\'t even a bank! We\'re excited to be growing and moving with the times to keep up with the fast-paced, ever-changing financial industry! Joining Servus during for this transformation journey is perfect timing for you if you are gutsy, smart, and driven

We are growing our Employee Experience Team!

Employee Experience Program Manager

We\'re looking for someone to fill this highly influential role within our People and Culture team. This role provides the unique opportunity to be a leader and partner in determining the future of the employee journey at Servus.

As a key member of the Culture Employee Experience team, you design, implement, and manage a variety of programs that support \'moments that matter\' along an employee journey. As a design thinking expert and project manager, you create a cohesive ecosystem and program offering that is managed, measured, and improved. Success as the Employee Experience Program Manager leads to improved attraction, retention, engagement, and the ability to link these directly metrics to the business\' key performance indicators.

Lead Employee Experience Programs:

• Lead projects through keys stages of design thinking, implementation, measurement and operationalization of flagship employee experience initiatives and programs
• Measure impacts of programs using various platforms to improve and validate program offers
• Provide effective briefings to leaders.
• Development and operationalization of programs includes full-scope program development for each persona which includes but is not limited to: program guides, communications, supporting documents & materials, technology/platform rollouts, measuring success, event creation, iterating programs based on pilot feedback, researching vendors for partnerships, and ongoing program delivery.

Partner with the business:

• Collaborate with the people & Culture team, the business, and Vendors to create and rollout programs.
• Develop a deep understanding and empathize with the end user experience based on key personas like candidate, employee, people leader, and executive leader

Requirements:

To qualify, you\'ll need at least the following:

• Bachelor\'s degree (or equivalent) in Human Resources, Business, Organizational Development, or related field.
• Minimum 5 years of progressive human resources experience specifically around the employee journey, employee experience, and listening campaigns.
• Experience in analyzing data, designing, and implementing surveys and programs.
• Broad experience as a Project Manager on a range project utilizing agile project management and design thinking
• Proficiency with HR information systems and the Microsoft Office Suite.
• HR certification (e.g. CHRP, SHRP, PHR, SPHR)
• PMP designation (or another suitable alternative)

Most importantly, we\'re looking for candidates who align with our values and feel confident with the behaviors we expect from our employees: Go beyond, deliver growth and win together. We\'re not afraid to be different - in fact, we embrace our differences. We have a spirit that motivates us to give our best service to members every day. We embrace our culture and heritage, and we pride ourselves on our strong commitment to the communities we serve and our efforts to build and maintain member loyalty. If this sounds like you, then we encourage you to apply!

Benefits:

By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• A supportive and engaging working environment
• Benefits that lead the field
• A total rewards strategy that includes recognition for a job well done
• Learning options that support lifelong learning and career-building opportunities
• Opportunities and support for volunteering in local communities and abroad
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees

Here are some of the benefits that our employees love:

• Financial benefits available immediately (reduced Loan and Credit Card rates, etc)
• Matched Retirement Savings program (Servus matches what you contribute)
• Annual flexible spending account to purchase additional health or personal wellness items
• More than Alberta standard vacation time to start and vacation purchase program for those years when you need more time off
• Incentive pay program
• Full package of health and wellness benefits

As Servus, our employees are also members. This means you\'ll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide \xe2\x80\xa6 with a few additional perks!

Additionally, Servus has introduced a new flexible hybrid work model which consists of a combination of working in the office and working remotely. The hybrid approach provides employees with more flexibility, while still allowing employees to connect in person and remotely and building upon the culture that makes Servus such a great place to work.

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!

Next Steps

Click on the link below to apply for this amazing opportunity. If you\'re shortlisted, you\'ll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at with the position and location you\'re interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!

Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.

Servus Credit Union