Job Description

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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C. JOB DESCRIPTION
Duties: As a member of BC Hydro’s EV team, this role is responsible in leading aspects BC Hydro’s EV
initiatives in support of BC Hydro’s Electrification Plan and the BC Governments’ CleanBC targets.

This role will be responsible for evolving BC Hydro’s EV network platform and related partnerships
and integrations. BC Hydro has nearly 40,000 EV network members that require exceptional
reliability and user experience of public EV network.

BC Hydro uses multiple tools for asset management, case management, call centre support and
reporting as part of the EV network platform. Customers use the BC Hydro EV app to activate
charging stations and manage their account. Customers also can use the BC Hydro EV web portal
to manage their account. BC Hydro also has roaming in place with other EV networks such as
FLO and ChargePoint. This role will have purview and accountability over the entire platform
ecosystem.

This role will be responsible for evolving the end-to-end EV network platform for customers, BC
Hydro EV Operations, BC Hydro facilities and fleet, employees, contractors and other partners.
Initial focus will be working with BC Hydro’s cloud service vendors to evolve and improve the
tools. The work includes, but is not limited to: project management, customer experience
evolution, product management, developing additional EV network roaming relationships,
research and development, strategies, business cases, promotion, implementation, ongoing
management, procurement, financial compliance, rates & regulatory support, special projects,
pilots, reporting, hardware integration, key liaison between EV program and BC Hydro’s EV
network related software vendors and suppliers, roaming partners, OEM’s and BC Hydro’s EV
Operations, Integrated Planning, Digital Communications, Finance, Technology, Powertech Labs
Subsidiary and related departments.

The Program Manager will be results-oriented, have an exceptional customer centric orientation,
and take a practical approach to effectively resolve problems. The position will also be


accountable for implementing projects, programs and continuous improvement efforts utilizing
best practices and evolving EV-related solutions.

The successful candidate will have a proven track record of program development and
management of multiple projects, transitioning products and projects to operations, management
or procurement of vendors / contractors, driving continuous improvement, developing new
initiatives, leading and working in cross-functional teams, coaching team members and external
stakeholder relationship management.

The successful candidate will:

• Provide project management leadership and direction and leads cross-functional teams to

execute projects and programs for complex EV specific initiatives which require multiple
approaches, utilizing various delivery methods.

• Monitor the product results to ensure performance targets are achieved and/or initiate alternate

strategies.

• Engage with cross functional teams and stakeholders in the development and execution of

initiatives.

• Stay abreast of EV industry trends, investigate, and analyze product and market trends and

issues to develop new or revised solutions to meet transportation electrification goals and financial
objectives.

• Provide coaching and mentoring to professional and/or technical resources involved in solution

development and implementation.

• Run regular and ad hoc project update meetings and design workshops to ensure regular

communication amongst program stakeholders.

• Run steering committee meetings and present to senior leaders as required.
  

Qualifications:

• A Bachelor of Degree with a specialization in Technology, Engineering, Business, Project

Management, or an equivalent combination of education and experience.

• 6 - 10 years of experience with cloud service solutions, customer experience, digital/operational

product development, communications, project management, product management, market
research and analysis, financial analysis, and program management within a large, complex
organization.

• Experience working with a variety of external partners (e.g. EV industry, EV hardware and

software suppliers, consultants, other utilities, vehicle OEM’s, strategic partners, etc.)

• Well-developed planning, organizational, analytical and problem-solving skills.
• Strong collaboration and ability to influence others.
• Excellent written and verbal communication skills.
• Thrives in a team environment with cross functional team members, able to work with people

with diverse backgrounds and skill sets.

• Excellent oral, written and presentation skills for communication with a wide variety of internal

and external stakeholders as listed above.

• Strong analytical skills including risk assessment to provide decision recommendations.
• Knowledge and understanding of BC Hydro's business and the interdependencies of the various

departments and systems.

• Familiarity with owning, driving, and charging an electric vehicle is desirable.

ADDITIONAL INFORMATION

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?


We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@

All BC Hydro employees will be required to show proof of full Covid-19 vaccination.

Flexible work model role definitions
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Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field – No option to work from home
Resident – Works primarily (4+ days per week) in the office.
Hybrid – May be able to work from home up to 3 days per week.
Remote – Works from home 4+ days per week

HOW TO APPLY Don't forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.
Date Posted: 2022-08-11 Closing Date: 2022-09-06