Job Description

Company Description

American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and support of our customers.

Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products.

We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It\'s simple; we do it right. We AIM for excellence.



The Dispatch Customer Service Coordinator will assist in the execution of daily dispatch requirements. This position will ensure the dispatch department provides the highest standard, focusing on customer service both internal and external.

• Acknowledging and responding to customer\'s email within 1 hour during business hours.
• Following up with customers on information they require including eta\'s in a timely manner.
• Review daily dispatch to ensure all runs are covered and if there are any potential service delays then following up with customers the same day to advise.
• Support the sales team with being the main contact for the whole Dispatch team so they only have one point of contact to deal with for any issues or follow ups.
• Responding back to internal teams including sales etc. to provide an acknowledgement that task they have requested are complete.
• Working with sales and other AIM departments to gather information and/or gain clarity required to support customers.
• Ensuring any specific customer requests are communicated to dispatchers and following up to ensure they are completed.
• Support identifying any opportunities to provide customers with a better experience.
• Working with IT on any issues the Dispatch team is experiencing like system glitches.
• Complete root cause analysis to identify issue on any failed runs to avoid re-occurrence.
• Work in conjunction with the Scale operations on any unique situations that require their support like for example notification on when a load arrives that individuals are waiting on.

• You thrive on delivering exceptional client experience through positive and engaging relationships.
• Strong written and verbal communication skills
• Ability to multitask while staying focused.
• Strong organizational skills
• Proficient in Microsoft Excel, Word, and PowerPoint
• Experience in a Transportation environment is an asset.
• You are open and flexible to changing conditions and request.

• A competitive annual base salary, vacation, benefits, and a RRSP matching program
• The tools and support needed to be successful in your career and professional development.
• A dynamic & rewarding work environment that is also a lot of fun!

American Iron & Metal