Job Description

Day to Day Responsibilities - A Day in the Life

Serve as the primary

Intake Coordinator

, guiding customers through the repair process from arrival to vehicle pickup Conduct vehicle walk-around, identify related and non-related damages, complete intake documentation, and take detailed photos Communicate clearly with customers about repair timelines, expectations, and next steps Manage appointments in a

high-volume, fast-paced shop

, ensuring efficient workflow and customer satisfaction Prepare intake and delivery paperwork accurately and efficiently Collaborate with production managers, technicians, and sales managers to ensure repairs stay on track Communicate with insurance partners using various digital and communication platforms Assign work orders to technicians as required Inspect completed repairs and meet with customers upon vehicle delivery to ensure satisfaction Process customer payments, deductibles, and customer-pay work Maintain accurate records within the repair center and accounting systems Support front office operations with administrative tasks as needed

Candidate Minimum Requirements

High school diploma or GED required Minimum

2 years' experience in an auto body shop

(required) Minimum

2 years' experience as an Automotive Customer Service Representative

(required) Strong communication skills, both verbal and written Professional, tactful, and customer-focused approach Ability to multitask and perform well in a

fast-paced environment

Computer proficiency, including MS Word, Excel, and email

Why Join Fix Auto Bradford?

Inclusive and supportive work environment Strong focus on learning, development, and career growth Competitive benefits package including: Extended health care Dental and vision care Disability insurance On-site parking Excellent work-life balance
Job Types: Full-time, Permanent

Pay: $42,619.18-$55,000.00 per year

Benefits:

Company events Dental care Disability insurance Extended health care On-site parking Vision care
Work Location: In person