Job Description

About Sychem Inc.

Founded in 1983,

Sychem Inc.

is a privately owned business specializing in professional

HVAC and water treatment solutions

for condominiums, hotels, apartments, and commercial buildings. With over 35 years of industry expertise, we pride ourselves on

ethics, integrity, and long-term client partnerships

.

At Sychem, you'll join a

close-knit, supportive team

in a growing company that values curiosity, accountability, and innovation. We encourage every team member to think critically, solve problems, and continuously learn.

About the Role

We are seeking a

Customer Service & Dispatch Coordinator

who thrives in a fast-paced environment, enjoys organization and communication, and can keep our service operations running efficiently.
You'll act as the

first point of contact

for customers, coordinate technician schedules, and ensure each job is handled smoothly from start to finish.

Key Responsibilities

Answer incoming calls and emails, providing

professional and empathetic customer support

. Schedule and dispatch service technicians using

Freshdesk

and

Google Calendar

, prioritizing jobs effectively. Track technician availability, routes, and workload for maximum efficiency. Manage service records, payments, and client updates with attention to detail. Assist with the

administration of preventative maintenance programs

. Maintain and improve documentation, templates, and workflows in

Google Drive

. Collaborate with technicians and management to resolve scheduling or service issues. Support the team with general administrative and operations tasks as required.

Required Qualifications

2+ years

of customer service or dispatch experience in a

technical, trade, or service-based company

(HVAC, plumbing, electrical, etc.).

Proficient with Google Workspace

(Calendar, Docs, Sheets, Drive). Strong verbal and written communication skills. Demonstrated

attention to detail

and ability to follow established processes. Comfortable handling multiple priorities and working under time pressure. Reliable, punctual, and team-oriented.

Preferred Skills

Experience with

Freshdesk

or similar service-management/ticketing software. Knowledge of

HVAC systems or building mechanical equipment

. High typing speed (50+ wpm). Strong problem-solving mindset and customer-first attitude.

Key Traits

Positive, proactive, and calm under pressure. Naturally organized and process-driven. Quick learner who enjoys mastering new systems. Professional, trustworthy, and dependable.

What We Offer

Hourly wage

$20.00-$23.00

, based on experience.

Bonus pay

opportunities.

Health and dental benefits

.

On-site parking

and supportive team environment. Long-term stability and opportunities for advancement in operations or scheduling.

Application Requirements

To ensure we hire the right fit for our team, please note:

? Minimum 2 years of customer service/dispatch experience in a technical or service industry.
? You must provide

valid professional references from past supervisors

(no personal references).
? A short

cover letter

explaining why you're a great fit is strongly preferred.

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Dental care Extended health care On-site parking
Work Location: In person