Job Description

Job Duties/Requirements:

Job Title:

Front Retail Reception/Customer Service Support Coordinator

Report to:

Branch Manager -Edmonton

About Us

Founded in 1973

Pre Pak-Meats Ltd.

is a locally owned, family run business offering wholesale meat and custom cut products to Alberta and including NWT, food service industry. With a strong focus on customer service, you can rest easily knowing your food service needs are in good hands.

Job Summary:

We are looking for a friendly and outgoing professional

Front Retail Customer Service Support

Coordinator with 3-5 years of experience

to join our team. The ideal candidate will be responsible for managing front desk operations, greeting visitors, and providing excellent customer service. Additionally, this role involves supporting the Retail support and displaying our proteins for walking traffic, also by assisting the Edmonton branch with Front Customer Service, payments, and maintaining client account records. This position offers the opportunity to grow within the company while working in a dynamic and customer-focused environment.

Key Responsibilities:

Front Customer Receptionist Duties:

Greet and assist visitors, clients, and employees in a friendly and professional manner. Answer and direct incoming phone calls , face to face inquiries to the appropriate department or personnel. Manage appointment scheduling, maintain meeting room calendars, and organize visitor logs. Handle incoming and outgoing mail and packages efficiently. Maintain a clean and organized front desk and lobby, retail store area. Coordinate with other administrative staff in our Calgary Head Office to ensure smooth office retail sales and branch administration and operations. Assist in preparing documents and reports for office meetings.

Retail Support:

Assist in the customer walk-ins for ordering misc. retail items on display preparation and processing of customer payments. (Through Chase Global Payment Systems) Respond to customer inquiries related to billing, payments, and account balances. Support the retail displays, look, feel, set up merchandising of our products and pricing. Verify discrepancies by and resolve customer pricing issues, by face-to-face contact. Monitor customer accounts conduct surveys with customers assist with follow-up with customer communications to ensure customer returns to buy more product. Help maintain accurate customer list and records in the company's financial system. Prepare and assist in generating inventory and products sold and stocked for the retail store area when required.

Customer Service Support:

Provide front-end customer support via phone, email, and in person, addressing inquiries, concerns, and product or service questions. Collaborate with other teams to resolve customer issues promptly and professionally. Assist in processing orders, returns, and exchanges when necessary. Escalate complex customer service issues to senior staff or management. Contribute to building a positive customer experience by providing helpful and courteous service.
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What you will discover:

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Our environment is a little different than others. You will experience challenges that are unique to our business. Things can get unpredictable, but we are a resilient team that take control of difficult situations; we think outside the box and get creative to get the job done. Our company Pre Pak Meats Ltd. understands this can be a mentally demanding role and we all willing to jump in to help anytime. We pride ourselves to be enterprising, passionate who are good wearing many hats, detail orientated planners and organized employee's who are like that are always successful with us!

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What you'll receive in return:

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As a

Retail Front Reception & Customer Service Support

requires you to take ownership in the upfront customer services and to attend to their needs, help Pre Pak Meats Ltd. be successful in the control of the front office environment and keeping all the employees and management and potential walk-in customers updated, but also goal oriented as we are all working together to reach and grow our business. In return, we enable Pre Pak-Meats leads to share in the profitable growth of the business.

What you'll need to be successful:

Retail Front Reception & Customer Services Support

with a healthy sense of adventure, who is willing to lead from the front, displays a strong work ethic, and has the ability to work well in changeable situations, wear many hats and support the Pre Pak-Management team as required under tight deadlines or being a trusted communicator to Management team.

You will also Bring:

Qualifications & Skills:

Experience

: 3-5 years of experience in a retail related to food services and meat processing, front-receptionist, administrative, merchandising and focused friendly attitude to customer service role.

Education

: High school diploma or equivalent; additional certifications in office administration or accounting is a plus.

Skills

: Strong interpersonal and communication skills, both written and verbal.
Proficient in Microsoft Office Suite (Excel, Word, Outlook), and experience with customer management or accounting software (e.g., QuickBooks, FreshBooks). At least willing learn to grow into the position.

Excellent organizational skills with the ability to multitask and prioritize.

Strong attention to detail, especially with customer retail, merchandizing, display and correct pricing, the ability to up-sell and close sales.

Positive, professional, and customer-oriented attitude. Other sales and marketing related duties as assigned by management. Ability to adapt to changing environments and situations by demonstrating proficiency in problem solving and decision-making skills while communicating, customer service, From Time-to-Time basic lifting of files and boxes less than 10-35lbs
Follow all safety procedures outlined in the safety manuals.

Job Types: Full-time, Permanent

Pay: $19.85-$22.50 per hour

Expected hours: 40 per week

Benefits:

Dental care On-site parking Paid time off Store discount
Ability to commute/relocate:

Edmonton, AB T6B 3L4: reliably commute or plan to relocate before starting work (required)
Experience:

Retail sales: 3 years (required)
Language:

English (required)
Work Location: In person

Application deadline: 2025-09-05
Expected start date: 2025-09-15