Job Description

Join Commissionaires Victoria, The Islands and Yukon (CVIY)!
Join Canada's premier security company. As a not-for-profit, over 90% of our revenue reinvested into our team members and voted as one of Forbes Canada's Top Employers for 2025, we demonstrate our commitment to our employees and community.
With over 22,000 employees nationwide and over 800 employees serving across Vancouver Island and Yukon, we provide customized solutions to meet the dynamic and evolving security needs of both private and public sector clients. Our services include uniformed guard services, mobile response and support, by-law enforcement, and identification services.
At Commissionaires, we are dedicated to fostering a diverse and inclusive workforce. Join us and be part of a great team where your contributions are recognized and valued. Together, we play a critical role in protecting the safety and security of Canadians.
Make a difference!
Position Title: Customer Service & Reception Representative
Location: Commissionaires - Victoria, BC
Wage: $23.50/ an hour
Section: ID Services
Hours: Monday to Friday, 8:00 AM to 4:00 PM
Position Overview:
We're looking for an organized, service-oriented team member who enjoys variety in their day and thrives in a front-facing role. This position blends customer service in our Identification Services area with traditional reception duties, starting with a focus on fingerprinting services and evolving to include reception coverage and office support.
As the first point of contact for many of our clients and visitors, you'll play a key role in creating a welcoming environment while delivering essential regulatory services. We'll provide full training to support your success and confidence in both areas of responsibility.
What You'll Be Doing
Customer Service Responsibilities (initial focus):
Deliver fingerprinting and identification services using Live Scan technology
Support customers in obtaining police clearances, record suspensions, and related services
Maintain confidentiality and professionalism with every interaction
Learn and assist with additional services, including US travel waivers and process serving
Document transactions accurately and maintain secure client records
Reception Responsibilities (gradually increasing):
Greet and sign in visitors professionally and courteously
Answer and direct incoming calls, triage inquiries, and relay accurate messages
Support internal communications and liaise with team members to keep operations smooth
What You Bring
Proven customer service skills and a friendly, professional demeanor
Comfort with technology and willingness to learn new tools and systems
Strong communication skills--both verbal and written
Attention to detail and an ability to manage time and priorities effectively
Experience in a front-desk or receptionist role is an asset but not required
Familiarity with Microsoft Outlook, Excel, and Teams
Ability to obtain a Government of Canada Level II (SECRET) clearance
Valid BC driver's license preferred
Additional languages considered an asset
Why Join Commissionaires?
As a not-for-profit with a strong social mandate, over 90% of our revenues go directly back to team members through wages and benefits. We're proud to foster a respectful, inclusive environment and to play a vital role in the safety and security of Canadians.
What We Offer
Competitive base pay
RRSP contributions by employer
Extended Health & Dental coverage
Group Life Insurance & Long-Term Disability
Monthly transit discount (BC Transit ProPass)
Recognition programs and national bursary opportunities
Make a difference in your community. Join a team that values both service and support.

Skills Required