Job Description

We are seeking a responsible and detail-oriented Customer Service - Invoicing coordinator to manage customer invoicing, accounts receivable (AR), and credit control functions. This role requires strong coordination with customers and internal teams, hands-on experience with ERP and QuickBooks, and the ability to monitor customer payments, credit limits, and credit terms and support Customer Service team's operations.

Key Responsibilities

Customer Service & Account Support

Act as the main point of contact for customers regarding billing, invoices, andpayment-related matters Provide professional and timely responses to customer inquiries Coordinate internally to resolve billing discrepancies or customer issues Invoicing & Accounts Receivable Prepare, issue, and manage customer invoices accurately and on time using ERP & QuickBooks Record and apply customer payments, ensuring accurate AR balances Monitor accounts receivable aging and actively follow up on overdue payments Trace and track outstanding payments to ensure timely collection Prepare and issue monthly statements to customers and follow up for settlement

Credit Control & New Customer Setup

Conduct reference checks for new customers prior to account activation Set up new customer accounts in the system, including agreed credit limits and credit terms Monitor customer credit limits and payment behavior on an ongoing basis Flag potential credit risks and escalate issues to management when necessary Reporting & Financial Support Prepare and maintain AR-related financial reports, including aging reports and collection status Provide regular AR summaries and cash collection updates to management Support month-end closing activities related to accounts receivable Assist with audits or internal financial reviews when required

Requirements & Qualifications

Diploma or Bachelor's degree in Accounting, Finance, Business Administration, or a related field Proven experience with QuickBooks, especially in invoicing and AR functions Experience in customer service, billing, credit control, or accounts receivable roles Strong attention to detail and accuracy Good organizational and follow-up skills Strong communication and negotiation skills Ability to work independently and handle confidential financial information

Preferred Qualifications

Experience managing credit limits and credit terms Familiarity with AR aging analysis and cash flow monitoring * Experience in a B2B or service-based environment