Job Description

About UsEchelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.Who we areGet ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates\' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.We are caring. We are leaders. We are innovators. We are collaborative.We work hard and play hard. We\'re about doing what\'s right and feeling good about it.Position DetailsWhat You Will DoProvide prompt, accurate, and friendly customer service to our brokers and insuredsResponding to general billing inquiriesReview policy statusUpdate banking detailsReview & amend payment schedulesProcess credit card payments and apply them to the policy administration systemAbility to manage large number of incoming callsHandle and resolve customer complaints in a professional mannerKeep detailed records of customer interactions in policy administration systemAdhere to set communication procedures, guidelines and policiesWho You Are1-3 years experience in Call Centre environment and/or Accounts ReceivablePost secondary education in a related field preferredStrong knowledge in MS Office skills -particularly ExcelStrong problem solving skills, math skills; demonstrated logic and accuracyGood customer service skills.Ability to multi-taskOur CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

CAA South Central Ontario