Job Description

Kent is the largest retail building supply chain in Atlantic Canada with 48 locations from Saint John, New Brunswick to Corner Brook, Newfoundland and many towns and cities in between. We owe our success to our exceptional customer service, superior selection of home building supplies, and our commitment to protecting our customers and staff by hiring and training associates dedicated to our safety values.Our culture thrives thanks to the incredible connections we get to make in every community we are in, our focus on diversity in the workplace, our commitment to our employees through training and development programs and our focus on creating an aligned and engaged workforce across our locations.We are currently seeking applicants for a Customer Service Coordinator on our E-Commerce team, located at our Head Office in Saint John, NB.Responsibilities:

• Answer questions via phone, chat and email regarding accounts, products and services.
• Assist customers with selection and purchase of products and services and verifies billing amount, considering available discounts, special pricing and shipping costs.
• Receive and process customer\'s orders, returns and exchanges & communicates with retail Kent store representatives on issues when needed.
• Escalate complex customer inquiries to higher level Customer Service Representatives.
• Maintains records of all contacts and results. Ensures account information and recorded data is accurate.
• Assists with development and coordination of daily workforce plans (scheduling) to maximize customer service and employee efficiency with other light reporting/analytics duties
• Assist with development and coordination of daily workforce plans to maximize customer service and employee efficiency with other light reporting/analytics duties.
• Assists with additional duties as required.

Qualifications:

• Completion of High school diploma/GED; post-secondary education would be considered an asset
• Minimum of 2 years previous experience in a related field
• Strong verbal and written communication skills
• Active listening skills to determine customer needs and a best course of action
• Proven problem-solving skills, and the ability to adapt, prioritize and multitask in a fast-paced environment
• The ability to adapt, prioritize and multitask in a fast-paced environment
• Microsoft office proficiency, and the ability to learn new software quickly
• Capable of working independently, as well as part of a team
• Previous E-Commerce experience would be considered an asset

To Apply for this Career Opportunity:We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.To learn more about our products and services, click .Kent Building Supplies is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.Additional Information

• Posting Date: Aug 30, 2024

Previous Job SearchesMy ProfileCreate and manage profiles for future opportunities.My SubmissionsTrack your opportunities.DisclaimerPlease be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume. We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same. If you have questions about the validity of an offer, please contact .Similar ListingsKent Building Supplies\xee\x9c\xa4 Saint John, New Brunswick, Canada\xf0\x9f\x93\x81 Sales, Marketing & Product ManagementRequisition #: 24004118Kent Building Supplies\xee\x9c\xa4 Saint John, New Brunswick, Canada\xf0\x9f\x93\x81 Sales, Marketing & Product ManagementRequisition #: 24003274Chandler\xee\x9c\xa4 Saint John, New Brunswick, Canada\xf0\x9f\x93\x81 Sales, Marketing & Product ManagementRequisition #: 24003454\xc2\xa9 J.D. Irving, Limited. All rights reserved. \xe2\x84\xa2 is a trademark of Irving Licensing Inc., used under licence.An outstanding team dedicated to providing the best in products and service.

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