Job Description

CMA CGM Montreal is looking for a customer service coordinate to join our Export Team - driven, problem solving, Customer Centric candidates who thrive in a fast-paced environment. MUST BE WILLING TO WORK THE LATE SHIFT 11:00am to 8:00pm. POSITION SUMMARY DESCRIPTION ? Process the flow of information related to Canadian shipments to ensure that cargo is released or delivered to the consignee as fast and efficiently as possible. ? Provide excellent customer service by email and phone. ESSENTIAL DUTIES & RESPONSIBILITIES ? Act as primary contact for Internal and External parties. ? Address the root cause with necessary stakeholders to resolve and prevent future issues. ? Assist VIP customers with inquiries and reporting. ? Communicate with Government and Port authorities as needed. ? Coordinate with Customer, Operations, Shared Service Centers all required export/import activities to release BL/Cargo without delay to prevent penalties or additional charges ? Coordinate with Customer, Operations, Shared Service Centers the compliance of export/import declarations with customs, terminal and/or other partners/entities as required ? Follows departmental and company processes to ensure proper handling of emails, application of regulations, etc. ? Interpret and explain service contracts, tariffs, and agreements and apply relevant policies and procedures. ? Issue or request to issue invoices for accessorial, surcharge, detention, demurrage, storage or any other as required. ? Manages Idle Containers in coordination with Shared Service Center and other internal departments ? Notify internal and/or external customers of changes performed to shipments during problem resolution accordingly. ? Perform all communication activities in NOVA (Salesforce) following standard procedure and system taxonomy. ? Perform and produce according to team KPI targets and service commitment expectations. ? Perform in-depth research and reporting on all Customer Service cases. ? Proactively problem solve, seek out root causes, and recommend actions for correction. ? Provide outstanding email and telephone support for internal and external customers. ? Resolves container/equipment issues with the intermodal/operations team and convey updated information to the customer. ? Tracks and Traces shipments for problem resolution. ? Work with internal process owners to update system when necessary and inform all parties concerned. ? Works closely with Shared Service Center, internal and external customers in problem resolution ? Work closely with customers, internal departments and overseas as partners in resolving issues and creating strong relationships. ? Strive for exceptional customer service and positive promotion of CMA CGM brand identity in the industry ? Other functions as required. QUALIFICATIONS ? Education: university degree and transportation certificate an asset ? Experience: Minimum 2 years of industry experience ? Other: - Ability to multitask time sensitive issues - Problem solving skills and attention to detail - Strong customer service skills - Excellent oral and written communication - Bilingual (English & French) We thank all candidates for their interest in applying for this position and working at CMA CGM, please note, only those selected for an interview will be contacted. We are an equal opportunity employer! Job Types: Full-time, Permanent Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Montr?al, QC H3C 1J2: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Shift availability:

• Day Shift (preferred)

Work Location: Hybrid remote in Montr?al, QC H3C 1J2