Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction. This position requires strong computer skills and a commitment to delivering high-quality client services.

Responsibilities

Respond promptly to customer inquiries via phone, email, and chat, ensuring a positive experience. Provide accurate information regarding products and services while addressing customer concerns. Assist with data entry tasks, maintaining accurate records of customer interactions. Conduct outbound calling to follow up on customer inquiries and gather feedback. Utilize Microsoft Office applications to document interactions and generate reports as needed. Handle cash transactions accurately and efficiently when required. Collaborate with team members to improve processes and enhance customer support services. Analyze customer feedback to identify trends and areas for improvement in service delivery.

Qualifications

Strong communication skills in English; bilingual or multilingual abilities are highly desirable. Previous experience in customer service or call center environments preferred. Proficient in Microsoft Office Suite and comfortable with various computer applications. Excellent phone etiquette and interpersonal skills to engage with customers effectively. Ability to perform data entry tasks with accuracy and attention to detail. Experience in sales or client services is a plus, showcasing an ability to upsell products when appropriate. Strong analytical skills to assess customer needs and provide tailored solutions. Cash handling experience is beneficial for roles that involve financial transactions. Typing proficiency is essential for efficient documentation of customer interactions. Join us in delivering outstanding service that makes a difference!
Job Type: Full-time

Pay: $17.20-$20.00 per hour

Expected hours: 37.5 per week

Benefits:

Company events Dental care Extended health care Life insurance On-site parking
Work Location: In person