Job Description

ABOUT US

Established in 1986, Allseas Fisheries serves the food industry by providing the finest and largest expansion of fresh and frozen seafood. We strive to provide the highest quality product and are an industry leader in Canada for seafood distribution. Allseas Fisheries also recognizes its added responsibility in leading the way to support the sustainability of our global marine ecosystems. To this end, we are also members of Marine Stewardship Council and the Ocean Wise Conservation Program. We endorse sustainable fishing practices that contribute to the health of the world's oceans.

Allseas was acquired by Premium Brands Holding Corporation in 2019, which is traded on the TSX and generates $6B in annual revenue. Premium Brands owns a broad range of leading specialty food manufacturing and differentiated food distribution businesses with operations in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia and in Arizona, Minnesota, Mississippi, Nevada, Ohio, and Washington. Servicing over 22,000 customers across more than 90 owned brands.

SUMMARY

We have an exciting career opportunity for a

Bilingual Customer Service Assistant (English & Japanese)

to become part of our team! We are seeking a dedicated and experienced Customer Service Assistant to assist our department with customer support on weekends and holidays. This role requires patience, excellent communication and thorough understanding of our products.

ACCOUNTABILITIES

Provide customer support via email, phone, or chat in both English and Japanese Accurately take and process customer orders Perform data entry tasks related to orders and customer information Address and resolve customer issues independently with good judgment Maintain clear and professional communication at all times

SCHEDULE

Weekends and holidays for approximately 5 hours a day.

QUALIFICATIONS

Proficiency in both spoken and written English and Japanese Strong problem-solving skills and ability to work independently Previous customer service experience is a plus Basic computer and data entry skills Reliable and punctual
Allseas Fisheries is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview, please advise Human Resources if you require any type of accommodation.

Job Types: Part-time, Permanent

Pay: From $20.00 per hour

Benefits:

Casual dress Company events Dental care Employee assistance program Employee stock purchase plan Extended health care On-site parking Store discount Vision care
Schedule:

Weekends as needed
Application question(s):

Can you work on weekends and holidays?
Experience:

Customer service: 1 year (required) Computer skills: 1 year (required)
Language:

Can you speak in Japanese fluently? (required) Can you speak English? (required)
Work Location: In person