Bilingual Customer Service Financial I

Mississauga, ON, Canada

https://ca.mncjobz.com/company/bilingualone

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Job Description

Temp-to-Perm - Bilingual Customer Service (French/English)
Job: Bilingual Customer Service/Admin Assistant
Location: Mississauga, ON
Position: Temp to Perm - role starts as a contract
Salary: $22.00 per hour
Hours: 9am-5pm . Hybrid, two days per month in the office
Industry: Insurance
**Must have financial/banking/insurance industry experience to qualify**
Job duties:
Primary Responsibilities:

Communicate with internal and external clients through various channels
Maintain new and existing client relations, while providing exceptional customer service, including interacting with clients, answering client's inquiries.
Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Ability to deal with difficult clients, de-escalate and diffuse challenging situations and successfully resolve customer issues in a diplomatic and professional manner
Other duties as required or assigned

Requirements:

Must be fluent both written and orally in French and English
1+ years of Customer Service or Administrative experience within the financial/banking/insurance industry.

Disclaimer:
This is currently for an active job opportunity.
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