Job Description

ROLE: Bilingual Customer Service Representative (English/French)
Burlington - In office
$50K - $55K/YR
Monday to Friday 12pm - 8pm
Perks:

• Medical, Dental, Vision, and Pension
• Room for growth
• 2 weeks' vacation, 5 personal days, and your birthday day off
• Bonus structure based on company and personal performance (5% total)

Job Responsibilities:

• Managing customer needs via phone calls and emails
• Working with customers to create and modify orders
• Educating customers on what's new and innovative in our industry
• Account creation
• Arranging pickups with customers
• Entering complaints and returns into system
• Preparing and reviewing technical documentation (e.g. specifications, compliance forms, installation guides) to support customer education and order accuracy
• Recommending tailored product solutions based on customer requirements, industry trends, and application knowledge
• Utilizing CRM and ERP systems to monitor customer histories, track issues, and optimize order management efficiency
• Acting as the first line of technical support, troubleshooting product issues and resolving customer inquiries with in-depth knowledge of product specifications and applications
• Being a part of a team philosophy of engagement by working with the team to achieve company targets and objectives
• Ability to effectively work with colleagues from all departments: sales, marketing, purchasing, accounting

Assets:

• 1-3 years of experience in a customer service role - Ideally would like to stay within this range
• Strong verbal and written skills in both English and French
• SAP and Salesforce Experience
• Microsoft Word, Excel, Outlook, and Teams
• Post secondary education ideally in business or administration
• Strong analytical and problem-solving abilities.
• Detail-oriented with a customer-first mindset.

Skills Required