Job Description

About Us

Riversol

is a fast-growing, dermatologist-developed skincare brand focused on science-backed solutions for sensitive skin. We're looking for a passionate Bilingual Customer Service Representative (English/French) to join our team, please be aware this is not a remote position, and you should be able to work in person on a daily basis.

Location:

On- site

Job Overview

The Customer Service Representative is responsible for providing exceptional customer experience by handling customer queries, providing information about our products, and resolving issues. You will interact with customers via email, chat, phone, social media channels, and in person, offering product information, processing transactions, and maintaining showroom organization. As the global point of contact for customers, you will go above and beyond to ensure customers happiness by maintaining a positive, empathetic, and professional attitude towards customers at all times.

Responsibilities

Answer incoming customer inquiries. Contact customers about sales and promotions. Offer support and solutions to customers in accordance with the company's customer service policies. Utilize CRM and data entry systems to record custom information and maintain accurate records. Identify and escalate unresolved customer issues to the Manager. Welcome customers to the showroom, and ensure they feel valued and heard. Receive and process personally identifiable information and confidential information. Handle product returns and exchanges according to the company's policies and procedures. Ensure shelves are stocked, products are properly displayed, and promotional materials are up to date. Handle cash, credit card transactions, and other forms of payments securely. Assist in regular inventory checks, stock replenishment, and reporting discrepancies. Maintain cleanliness and organization of the showroom, including shelves, and counters. Perform other duties as requested.

Education and Experience

1 year of customer service representative experience (Required) Retail experience is considered an asset Previous experience in a customer support or customer-oriented environment (preferred) High School Diploma or equivalent qualification Fluent in the English and French Language Familiarity and experience with CRM systems considered an asset Related skincare/beauty industry background is considered an asset.

Skills and Abilities

Strong computational, data entry skills with attention to detail and accuracy. Exceptional customer service skills, including patience, empathy, and problem-solving abilities Strong interpersonal skills. Excellent communication: Clear and effective communication using expertise on products and orders Use active listening skills to resolve customer complaints and inquiries by understanding customer needs. Ability to adapt to changing circumstances, specifically related to day-to-day responsibilities, and work with a diverse group of customers. Use time effectively when working through a large volume of customer inquiries. Maintain calm, especially during high-pressure situations and when dealing with difficult customers. Ability to stay focused and efficient when performing repetitive tasks.
We are an equal-opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on age, sex, gender, race, color, disability, religion, or any other protected grounds as outlined in applicable provincial and federal legislation.

We are dedicated to ensuring an accessible and inclusive recruitment process. If you require accommodation at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

Job Types: Full-time, Permanent

Pay: $20.27 per hour

Benefits:

Casual dress Company events Dental care Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Ability to commute/relocate:

Vancouver, BC V5K 4T9: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Application question(s):

Are you entitled to work full-time in Canada? Do you hold a full-time work permit, permanent residency (PR), or Canadian citizenship?
Experience:

Customer service: 1 year (required)
Language:

English and French (required)
Work Location: In person