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Department: Dynablast
Location: Mississauga (also open to candidates in Laval QC)
WHAT DO WE DO?
For more than 35 years, Dynablast has been a leading supplier of Pressure Wash Equipment, Components and Light Construction Equipment. We are a division of John Brooks Company Limited, which is a well-respected leading supplier of Fluid Handling Solutions to the Canadian Manufacturing and Processing Industry with branches across Canada, and has been in business for over 80 years!
Today, Dynablast continues to offer strong & well recognized brand names from within our industry, a full line of ETL & CSA certified equipment, strong inventory, next day shipping, and a team committed to our partners, our customers.
THE ROLE
We are currently searching for a Bilingual Customer Service Representative! Under the supervision of the Customer Service Supervisor, the CSR constantly strives to provide exceptional customer service and extensive technical & application-based knowledge to our customers. Making up a core component of the Dynablast Sales team, the CSR will demonstrate a passion for learning about Company products and will articulate those with perfection to customers. As well, the position is responsible to ensure all customer inquiries and issues/problems are resolved within the specified timeframe, thus, maintaining high customer satisfaction. Our ideal candidate is someone who demonstrates a high level of initiative, rigor, passion for the industry, and maintains a "customer first" mindset.
DUTIES & RESPONSIBILITIES
Ensure a timely, professional response to all customer inquiries by:
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