Job Description

About us

OK Tire Surrey Scottsdale is a community-focused full auto service shop, dedicated to meeting local demand. From flat tire repairs and new tire installations to regular maintenance and engine swaps, we take pride in our work and deeply value the support of our community. We are continuously seeking motivated individuals to join our team and contribute to making our community even better.

Job Overview:

We are seeking a Customer Service Assistant to join our team. The ideal candidate will be responsible for maintaining a clean and organized store environment, providing exceptional customer service, resolving customer inquiries, and promoting additional products or services.

Duties:

- Answer incoming customer calls and emails promptly and professionally

- Assist customers with product information, pricing, availability, and orders

- Resolve customer complaints or issues with patience and empathy

- Maintain customer records by updating account information

- Communicate effectively with customers to ensure satisfaction

- Analyze customer feedback to improve service quality

Experience:

- Previous experience in customer service or a related field

- Proficiency in data entry and SOP software

- Excellent phone etiquette and communication skills

- Ability to speak any 2nd language fluently (preferred)

- Multilingual abilities are a plus

- Bilingual proficiency is advantageous

This position offers opportunities for growth and development within the company. If you are a dedicated individual with a passion for providing top-notch customer service, we encourage you to apply.

Job Types: Full-time, Part-time

Pay: $19.00-$24.00 per hour

Benefits:

On-site parking
Education:

Secondary School (required)
Experience:

Front desk: 1 year (required) Customer service: 1 year (required)
Work Location: In person