Customer Relations Specialist (temporary Or Permanent)
Montreal, QC, Canada
Job Description
Company Description
Be part of the journey! Embark on board a committed and humane company that needs you! Why should you join the team? We offer the pride of working for a locally-based company with international influence, alongside travel enthusiasts! You will evolve in a stimulating telework environment where teamwork is essential. And of course, you will benefit from our travel perks to discover our destinations aboard the best leisure airline in North America! Benefits
- 3 weeks annual vacation
- 5 floating vacation days
- Group insurance
- Employer's RRSP/DPSP contribution
- Possibility of career development within the company
- 2 confirmed passes + unlimited standby travel (upon hiring)
- Opens all customers claims received by telephone or in writing and manage all correspondence being connected to the claims;
- Send copies of customers claims to the various suppliers and departments concerned to obtain their version of the events;
- Answer any written or verbal request, before, during or after customer?s trip, in accordance with specified deadlines established and in respect of the industry regulations and the policies and the procedures of the company;
- Analyze customer claims and investigate incident circumstances;
- Submit settlement proposals and negotiate settlements.
Qualifications
- Minimum of 3 years of experience in complaint management and customer service;
- Bilingual (written and spoken);
- Good analytical skills and empathy;
- Able to work under pressure;
- Organization and time management skills;
- Detail oriented;
- Good writing skills;
- Knowledge of travel industry, an asset;
Additional Information
#LI-FB1 #LI-Hybrid
Employment Equity At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.
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Job Detail
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Job IdJD2171390
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMontreal, QC, Canada
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EducationNot mentioned