Job Description

As a Customer Relations Specialist in our Group Customer Contact Services department you\xe2\x80\x99ll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries. This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions. You\xe2\x80\x99ll partner closely with other departments in making our members feel valued and appreciated!

The department operates from 6:30am to 8pm (EST), Monday to Friday, which means no late evenings and no weekends! We are closed on statutory holidays too. You\xe2\x80\x99ll also benefit from many advantages, such as:

• Full time hours
• Paid six-week training program, followed by 2-3 weeks of mentorship
• Three paid Personal days, paid vacation, and a wellness account
• Excellent benefits
• Pension plan
• Option to participate in the Share Ownership Program
• Bonus plan based on your individual performance
• Education reimbursement program $2,000 (annually)
• Career advancement options
• Being a part of a great team!

As part of our team you will:

• Effectively troubleshoot/resolve medical, dental and drug telephone/email inquiries using various systems and tools in a timely fashion
• Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the highest level of customer service
• Actively participate in an ongoing learning environment where you\xe2\x80\x99ll receive developmental opportunities

Does this sound like you?

• You have superior customer service skills and are an effective listener
• You are resilient and able to handle the stress of a \xe2\x80\x98real-time\xe2\x80\x99 environment
• You have a natural curiosity and are a critical thinker
• You have an optimistic outlook and have a positive approach to work
• You possess strong organizational and time management skills
• You have excellent Microsoft Office skills and an ability to learn multiple computer systems, both Windows based and other
• You have strong written communication skills
• You\xe2\x80\x99ve demonstrated the ability to solve problems through investigation and make timely decisions
• You have a high school diploma or equivalent
• Bilingual (French/English) is an asset

Network Requirements

• 1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem. 2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm) 3) Note: 250MB bandwidth per month usage or higher may be consumed

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, London, Winnipeg.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You\xe2\x80\x99re part of a diverse and inclusive workplace where your career and well-being are championed. You\xe2\x80\x99ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you\xe2\x80\x99ll deliver on our shared purpose to improve the well-being of Canadians. It\xe2\x80\x99s our driving force. Become part of a strong and successful company that\xe2\x80\x99s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\xe2\x80\x99re one of Canada\xe2\x80\x99s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid

Canada Life