Job Description

Adecco is currently seeking a Bilingual Customer Relations Specialist (French) to join our clients team, a leading player in the automotive industry, located in Ajax, ON. You\'ll be a crucial part of delivering exceptional customer experiences. Your role will involve interacting with customers through various channels, resolving inquiries, and fostering positive relationships. You\'ll have the opportunity to apply your bilingual proficiency, customer service expertise, and strong communication skills to leave a lasting impression of the brand.

• Location: Ajax, ON
• Job type: 1-year contract | Full-time

Here\'s why you should apply:

• Hires fast, pays weekly.
• 4% vacation pay paid out on each weekly pay cheque.
• Medical and dental benefits once qualified.
• Free training programs
• New and quicker onboarding process

Detailed :

• Bringing \'customer first\' ideology: Manage customer care concerns on social media, ensuring a customer-centric approach.
• Decreasing response times: Swiftly address customer inquiries to enhance satisfaction.
• Handling Regional concerns: Address specific regional customer needs effectively.
• Providing vehicle-related information: Offer detailed insights about vehicles, features, and services to owners and prospects.
• Utilizing internal resources: Collaborate across departments to resolve customer and vehicle issues.
• Exemplifying strong work ethic: Maintain a positive attitude, work dynamic, and ethical standards.
• Demonstrating fiscal responsibility: Devise creative solutions for optimal customer satisfaction.
• Accurate documentation: Record information precisely in the Volkswagen CRM tool.
• Applying policies and procedures: Understand and implement Volkswagen policies effectively.
• Leaving a positive impression: Ensure every interaction reflects positively on the Volkswagen Brand.
• Supporting the Call Centre Team: Collaborate and assist in the team\'s efforts.
• Communicating insights: Convey customer input and concerns to Level 2.
• Identifying trends: Recognize and communicate customer trends and potential product issues.
• Generating reports: Create reports to identify improvement opportunities.
• Liaising with Roadside Assistance: Act as a point of contact for the roadside assistance provider.
• Staying updated: Keep up to date with product updates, technical bulletins, and service actions.
• Expertise in car down situations: Understand best practices to promptly address critical vehicle situations.
• Adapting to new offerings: Stay informed about new products and services entering the market.

Candidate\'s Profile:

• Must be legally eligible to work and reside in Canada.

• Associate Degree/College Degree; Bachelor\'s degree an asset (proof required).
• Clear background check required.
• 3-5 years of customer service experience in a call center or office setting.
• Automotive experience preferred.
• Fully bilingual in English and French.
• Proficiency in social media and online environments.
• Excellent communication and writing skills in both French and English.
• Strong organizational and computing skills.
• Ability to multitask with attention to detail.
• Initiative to propose solutions for team enhancement.
• Professional handling of personnel issues.
• Analytical mindset and business decision-making skills.
• Ability to excel in a fast-paced, customer-focused contact center.
• Self-motivated and capable of delivering exceptional experiences.

Apply now to this Bilingual Customer Relations Specialist (French) job in Ajax, ON for immediate employment consideration. Our dynamic team of recruiters will reach out if you qualify for this role.
To find out more about Adecco Perks and what we can do for you please visit the link here:
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