Job Description

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we\xe2\x80\x99re changing that. Relay is the all-in-one, collaborative money management platform. We\xe2\x80\x99re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be \xe2\x80\x98on the money\'.


We\xe2\x80\x99re looking for a Customer Experience Co-op to join one of our largest teams at Relay. Our Customer Experience team is composed of dedicated and knowledgeable individuals who thrive on making our customers and their businesses successful.


In this role, you will have the opportunity to communicate directly with our customers through online queries and calls and flex your writing skills by creating helpful resources for customers. You\'re a creative problem solver with deep empathy for helping shape the future of small businesses. You will act as the face of Relay to our customers; this is some of our most important work. If you are solution-oriented, enjoy being resourceful, and have deep empathy for customers (and like to work with a fun team!); come join us!

What You\xe2\x80\x99ll Be Doing:

• Deliver world-class customer support by answering incoming inquiries quickly, honestly, and helpfully
• Help business owners successfully switch their banking to Relay
• Develop a comprehensive knowledge base that empowers customers to troubleshoot issues and easily find answers to questions
• Prioritize tasks and customer needs while working independently and autonomously
• Document learnings from customer interactions to deliver meaningful insights
• Work closely with Operations, Marketing, Product, and Engineering on customer pilots, new feature launches, and more!

Who You Are:

• You have 1+ years of experience working in customer support, success, or a customer-facing role
• You have strong written and verbal communication skills, with the desire to grow and develop this further
• You are a team player; inspiring candor and trust while working cross-functionally across our teams at Relay
• You have deep empathy for customers and the willingness to problem solve, be resourceful, and deliver excellent customer service
• You have fine-tuned prioritization skills to maximize your impact
• You have the ability to rise to a challenge; you can handle change and uncertainty, at times

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications. If you don\'t have all the listed qualifications, we encourage you to apply anyway, and together we\'ll figure out if this is the best role for you!
Reports to: Team Lead
Duration: May 1st - August 25th
Compensation: $18/hour
Employment Type: Full-time Co-op
Work Location: Tuesdays/Thursdays in the office at 60 Adelaide St E, Toronto, Ontario, Monday/Wednesday/Friday remote


What\xe2\x80\x99s Important to Us:
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.



We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.