Job Description

Position: CSR - Retail Assets

Location: Onsite Requirement at 77 City Center Drive, Mississauga, Retail Assets.

The CSR - Retail Assets plays a critical role in the end-to-end management of the retail loan portfolio, requiring strong financial acumen, risk assessment capabilities, and an in-depth understanding of credit administration and compliance. This position involves coordination with internal departments, external stakeholders, third-party service providers, Brokers, etc. to ensure seamless execution, monitoring, and maintenance of all retail asset accounts.

Key Responsibilities:

Reporting & Compliance of Residential Mortgages and Retail Loans

Prepare, validate, and submit reports to internal stakeholders. Compile external reports to mortgage insurance companies (Sagen, CMHC), Equifax and regulatory bodies (OSFI, FCAC). Manage and monitor mortgage deal pipeline effectively. Stay updated with changes in policies, underwriting guidelines, and industry regulations. Provide monthly and quarterly reports on mortgage activities for internal and external stakeholders. Oversee risk monitoring and reporting on the existing portfolio.

Portfolio Monitoring & Risk Management

Track portfolio performance including delinquencies, prepayments, renewals, and defaults. Support staging and provisioning under ECL framework and ensure accurate classification. Attend and respond to internal audit, risk, and compliance queries related to credit operations. Assist with borrower communications relating to loan servicing, renewal, and restructuring.

Administration of Residential mortgage and other Retail Loans:

Verify completeness and accuracy of loan applications, supporting documents, and borrower information. Review financial data including income, assets, liabilities, employment, and credit history for mortgage underwriting. Evaluate credit risk using key metrics such as LTV, GDS/TDS, LTI ratios, and credit bureau reports. Ensure compliance with internal policies and external regulations (OSFI, FCAC, etc.). Maintain accurate and organized records for loan files systems. Coordinate document execution and loans disbursals.

Coordination with internal Stakeholders

Liaise with brokers, solicitors, appraisers, insurers, and credit agencies. Handle broker onboarding and conduct annual broker reviews. Coordinate with compliance, and risk teams on policy updates and exception handling. Support engagement with internal and external audit and compliance teams during audits and assessments. Effective engagement with third-party agencies and external partners as per third partly risk management guidelines of the Bank.
The above statements are intended to describe the general nature and level of work to be performed, detailed KPI's would be provided at the time on onboarding. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources at careers@sbicanada.com. We encourage applicants from diverse backgrounds that enhances our commitment towards inclusivity and diversity in the workplace. We dedicate ourselves to employment equity and providing accessible employment practices. Any information obtained during recruitment will be used for employment purposes only.

Job Type: Fixed term contract
Contract length: 6 months

Pay: Up to $20.00 per hour

Schedule:

8 hour shift Day shift
Ability to commute/relocate:

Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Banking: 1 year (required)
Work Location: In person

Application deadline: 2025-06-30
Expected start date: 2025-07-15