Job Description

Vous avez le sens de l'humain et aimez a gerer des demandes de garantie? Transformer Table a le poste qu'il vous faut !

Nous sommes a la recherche d'un

Coordonnateur(trice) des garanties

pour rejoindre notre equipe en pleine croissance !

Note importante : Ce poste est un poste a temps plein, en bureau. Vous devez etre disponible pour travailler du lundi au vendredi de 9h30 a 17h30.

Prime de retention de 1,500 $

1,500 $ apres 6 mois de service ininterrompu

Ce que nous apportons a la table

:

Repas gratuit offert tous les vendredis Activites sociales de l'entreprise Contribution de l'employeur au REER Journees personnelles payees Salaire et avantages sociaux concurrentiels Assurance sante collective (medicale, dentaire et paramedicale) Prime discretionnaire Soins de sante virtuels Programme d'aide aux employes et a leur famille (PAEF) Programme de rabais
Et bien d'autres choses encore !

Responsabilites

Recevoir, traiter et assurer le suivi des reclamations de garantie.

Coordonner avec les entreprises de transport, l'equipe de logistique interne et les clients afin de garantir une resolution rapide des dossiers.

Maintenir des dossiers precis concernant les reclamations et les activites liees aux garanties.

Fournir des rapports et des mises a jour regulieres a la direction.

Soutenir l'equipe des garanties dans diverses taches administratives au besoin.

Agir en tant qu'ambassadeur de la marque en possedant une solide connaissance de la marque et des produits ;

Respecter les procedures et les criteres afin d'offrir un service de haute qualite aux clients.

Ce que vous apportez a l'equipe

:

De 1 a 3 ans d'experience en coordination de garanties, service a la clientele ou

dans un domaine connexe.

Excellentes aptitudes en organisation et en communication. Maitrise des produits de Google suite. Capacite a gerer plusieurs priorites dans un environnement dynamique. Bilingue - maitrise de l'anglais et du francais. Excellentes competences en communication, en ecoute et en relations interpersonnelles. Capacite a gerer des clients difficiles avec empathie et professionnalisme. Grande attention aux details et aptitude a gerer plusieurs taches simultanement. A l'aise dans un environnement dynamique et en constante evolution. Capacite a gerer le stress et a travailler sous pression. La connaissance de logiciel Zendesk est consideree comme un atout.

Qui sommes-nous ?

Transformer Table, l'une des startups a la croissance la plus rapide au Canada, s'est fait le champion du service a la clientele et de la satisfaction des clients dans le monde entier. Nous avons connu une croissance exponentielle depuis nos debuts en 2016, et ce n'est que le debut !

Notre objectif :

L'humain et le sens pratique ; rendre la vie quotidienne plus facile pour tout le monde, dans chaque type de maison.

Notre mission :

L'innovation. Nous voulons continuellement bousculer l'industrie tout en maintenant le facteur " wow " des meubles modernes et haut de gamme qui peuvent s'adapter a tout type d'espace.

Chez Transformer Table, nous acceptons les differences dans tous les aspects de notre activite, et nous sommes fiers de dire que nous sommes un employeur qui offre l'egalite des chances. Nous nous engageons a fournir un environnement non discriminatoire et considerons la diversite, l'equite et l'inclusion comme l'un des principaux piliers de notre entreprise. Nous ne tolerons pas la discrimination ou le harcelement fondes sur des caracteristiques telles que la race, la nationalite, le sexe, l'orientation sexuelle, la religion, l'etat civil, l'identite ou l'expression de genre, l'age, la langue maternelle, le handicap mental ou physique, ou toute autre caracteristique protegee par la loi.

*

Are you someone who has a people-first mindset and enjoys handling warranty related inquiries? Well, Transformer Table has the job for you!

We are looking for a

Warranty Coordinator

to join our growing team!

Important note: This position is a full-time, in-office role.

Must be available to work Monday to Friday between 9:30am - 5:30pm.

Signing Bonus: $1,500!

$1,500

after 6 months of uninterrupted service

What we bring to the table:

Free lunch every Friday Company social events RRSP employer contribution Paid personal days Competitive pay and benefits Group Health Insurance (medical, dental, and paramedical) Discretionary bonus Virtual Healthcare Employee & Family Assistance Program (EFAP) Rebate Program
And more!

Responsibilities

Review, process and analyze warranty claims for accuracy and validity, making decisions based on established guidelines. Collaborate with cross-functional teams, including internal Logistics Team, customer service and product management, to address warranty-related issues. Communicate effectively with customers regarding their warranty claims status, providing updates and resolving any concerns. Maintain accurate records of claims and warranty service activities Provide regular updates and reports to management. Support the warranty team with administrative tasks as needed.

What you bring to the team:

1-3 years of experience in warranty coordination or in a customer service role handling warranty claims. Strong organizational and communication skills. Proficiency with google suite of product. Ability to manage multiple priorities in a fast-paced environment.

Bilingual

- fluent in

English and French.

Excellent communication, listening, and interpersonal skills. Ability to handle difficult customers with empathy and professionalism. Strong attention to detail and ability to multitask. Comfortable working in a fast-paced, evolving environment. Ability to manage stress and work under pressure. Familiarity with Zendesk is considered an asset.

Who we are :

As one of the fastest-growing startup companies in Canada, Transformer Table has championed customer service and client satisfaction worldwide. We have grown exponentially since we first began in 2016, and it's only the beginning!

Our Purpose :

People & Practicality, making everyday life easier for everyone, in every type of home.

Our mission :

Innovation. We want to continuously shake up the industry while maintaining the 'wow' factor of modern, high-end furniture that can fit in any type of space.

You don't want to miss the opportunity to work for a company like Transformer Table!

At Transformer Table, we accept and embrace differences in all aspects of our business, and are proud to say that we are an equal opportunity employer. We are committed to providing a non-discriminatory environment, and embrace diversity, equity and inclusion as one of the main pillars of our company. We do not tolerate discrimination or harassment based on characteristics including but not limited to race, nationality, sex, sexual orientation, religion, marital status, gender identity or expression, age, native language, mental or physical disability, or any other characteristics protected by law.

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company events Dental care Discounted or free food Extended health care Life insurance On-site gym On-site parking Paid time off RRSP match Store discount
Ability to commute/relocate:

Pointe-Claire, QC H9R 5W5: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you currently living in Montreal, Quebec ?
Education:

DCS / DEC (preferred)
Experience:

Warranty Coordination: 1 year (preferred) contact centre: 1 year (preferred) Customer Service: 3 years (preferred)
Work Location: In person