Job Description

Collections Specialists with a strong sense of ownership and attention to detail will be interested in this job opening! If you want to join a growing team and build your career as a finance professional, contact Robert Half today. This Collections Specialist position in the Richmond, British Columbia region is a short-term contract / temporary opportunity.

What you get to do every day

- Locate delinquent customer accounts through various means, e.g. skip-tracing, written correspondence, phone contact, and making arrangements for payment

- Ensure payments are processed

- Document all customer payments to the right reports

- Comply with all Federal Fair Credit Reporting Act rules and regulations

- Control inbound and outbound collections calls and correspondence

- Head all billing and reporting activities in response to deadlines

- Process bankruptcy filings correctly when received

- Act as mediator in maintaining quality customer service and a positive company image by resolving customer account inquiries

- Maintain and update customer files to ensure data integrity

Requirements

- Excellent communication skills (written and verbal)

- Prior experience using accounting software

- 2+ years of prior high volume collections experience

- Comprehensive knowledge of commercial collections

- Proficiency in Microsoft Excel

- Communication experience highly desired

- Data entry experience required

- Foundational knowledge in Accounts Receivable (AR)

- Ability to survey and make decisions regarding customer accounts

- AA or BS/BA in Accounting preferred

Robert Half