Job Description

About the Role

Our busy physiotherapy, rehabilitation and health clinic is looking for a highly organized and people?focused

Clinic Operations & Client Relations Manager

to oversee daily operations, support staff, and ensure an excellent patient experience. This is a hands?on role ideal for someone who enjoys a blend of administration, leadership, patient interaction, and clinic improvement.

Key Responsibilities

Manage daily clinic operations, office procedures, supplies, and vendor relationships. Coordinate rehabilitation professionals' schedules, patient bookings, and clinic flow. Lead front?desk support including billing, phone calls, and insurance coordination. Handle patient inquiries, service issues, and general client relations. Recruit, train, schedule, and support administrative staff. Oversee bookkeeping tasks such as reconciliations and reporting support. Manage social media content ideas and support marketing activities. Conduct community outreach to nearby businesses. Support program?specific tasks (casting technician scheduling, inventory, etc.). Maintain data integrity, privacy, and accurate clinic records.

Qualifications

3+ years of experience in healthcare administration, clinic operations, or office management. Strong communication and leadership skills. Excellent organizational and time?management abilities. Experience using clinic management systems (e.g., Jane, Mindbody). Basic bookkeeping skills (reconciliation, tracking payments, reports). Ability to multitask in a fast?paced environment. Driver's license and access to a vehicle (asset).

What We Offer

Supportive and collaborative clinic culture. Opportunities for professional growth. Competitive compensation based on experience. A role with meaningful impact on patient care and clinic success.

How to Apply

Please submit your resume and a brief cover letter with the subject line:

"Application - Clinic Operations & Client Relations Manager"

Job Type: Full-time

Pay: $50,000.00-$62,500.00 per year

Benefits:

On-site parking
Work Location: In person