Job Description

Company Overview

We're The Happy Box -- a Canadian gifting company on a mission to spread joy and support small businesses. We curate thoughtful, high-quality gift boxes filled with Canadian-made products that celebrate creativity, community, and connection.

The Role

We're looking for an

Operations & Client Success Manager

-- someone who thrives on organization, communication, and making things run smoothly behind the scenes. You'll be the go-to person for ensuring our clients have a seamless experience from the moment they place an order to the time their gifts are delivered.

This is a hands-on role where you'll juggle logistics, client relationships, and internal coordination -- basically keeping the wheels turning and the smiles coming.

What You'll Be Doing

Client Success & Account Management

Be the main point of contact for clients once orders come in. Confirm all the details -- timelines, shipping info, and any last-minute changes. Send invoices, track payments, and follow up as needed. Build long-term relationships to keep clients coming back for more.

Operations & Order Coordination

Coordinate post-sale orders with accuracy and care. Plan logistics, shipping schedules, and delivery timelines. Work with our production team to make sure every order goes out perfectly and on time. Help us stay organized and efficient during high-volume periods (like the holidays!).

Sales & Outreach Support

Send outreach emails and help schedule meetings with prospective clients. Keep our CRM clean and up to date with all client and lead activity. Track outreach and performance metrics to support our leadership team.

Back-Office & Admin Support

Keep client records, shipping docs, and vendor info neat and organized. Prepare reports for leadership on operations and client accounts. Support with inventory and supply management as needed.

What You Bring

2-4 years in operations, client success, or account management. You're super organized and love checking things off your to-do list. Excellent communicator -- both written and verbal. Comfortable using CRM and project management tools. Thrive in a fast-paced, dynamic environment. Detail-oriented, proactive, and passionate about great service.

Why You'll Love Working Here

Be part of a growing Canadian company making gifting more meaningful. Work in a creative, collaborative startup environment where your ideas matter. Get exposure to both operations and client success -- and grow with us. Help us champion small Canadian businesses through thoughtful gifting.

How to Apply (This Part Matters )

If you've read this far, you get what we're about -- spreading joy, supporting small Canadian businesses, and creating meaningful gifting experiences.

If that mission hits home, send your

resume

and a short note (just a few sentences) explaining

how you fit this role

and why you're excited to join.

Email your application to hello@thehappybox.ca. We will only read applications sent to this address.

Pro-tip:

to show you made it to the end, include the word

"joyful"

in your note.
Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $48,922.00-$58,000.00 per year

Benefits:

Casual dress Extended health care
Work Location: In person