Job Description

About Folks Digital

At Folks Digital, we partner with businesses to scale their growth through performance-driven strategies across SEO, Paid Media, Content, and Creative. We are looking for a

Client Success Manager

who will act as the trusted advisor for our clients--ensuring campaign excellence, relationship management, quality assurance, and proactive performance oversight. This role is a

blend of client servicing, campaign monitoring, and strategic administration

, designed to be a second set of eyes for senior leadership.

Role Overview

The Client Success Manager will be the bridge between our clients and internal teams, ensuring delivery excellence, client satisfaction, and proactive performance monitoring. This role requires a

digital marketing-savvy professional

who understands campaigns, quality checks, and client servicing, while also supporting admin tasks for smooth account management.

Key Responsibilities

Client Relationship & Success

Serve as the

lead point of contact

for assigned client accounts. Build and maintain strong, long-lasting client relationships with stakeholders and executives. Develop trusted advisor status by providing proactive digital marketing consultation. Understand client business goals and translate them into actionable marketing strategies.

Performance & Quality Assurance

Conduct

performance dip checks

across campaigns (SEO, Paid Ads, Social Media, Content) to identify risks and improvement areas. Oversee

quality assurance

of all deliverables before client submission. Periodically monitor client websites, campaign trackers, and analytics dashboards to flag issues. Prepare and deliver client reports, highlighting KPIs, trends, and recommendations.

Delivery & Project Oversight

Work closely with internal teams (SEO, Paid Ads, Creative, Content) to ensure

timely and successful delivery

of client solutions. Support account planning, scope management, and risk mitigation. Develop client documentation, presentations, and proposals (RFPs, marketing decks, performance recaps). Manage contest/microsite programs for CPG or other clients when required, including winner verification and fulfillment.

Business Growth & Admin Support

Identify opportunities for

upselling or cross-selling

digital solutions. Assist leadership with workflow tracking, account escalations, and strategic initiatives. Support internal reporting, account trackers, and administrative tasks that ensure client programs run smoothly.

Requirements

3-6 years of experience in

digital marketing client servicing, customer success, or account management

(agency experience preferred). Proven experience with

SEO, Paid Ads, Social Media, CRM, Content Marketing, and Digital Strategy

. Strong understanding of

performance analysis, reporting, and client-facing presentations

. Demonstrated ability to

communicate, present, and influence stakeholders

at all levels. Excellent

time management, organizational, and analytical skills

. Ability to manage multiple projects and shifting priorities in a fast-paced agency environment. Familiarity with project management and communication tools (ClickUp, Slack, Harvest, Asana, or similar). Education in Digital Marketing, Business Administration, Communications, or a related field.

Why Join Folks Digital?

Opportunity to shape client experience and success at a

fast-growing Canadian digital agency

. A dynamic, collaborative culture that values both performance and creativity. Competitive compensation and career progression into senior client leadership roles. Work with diverse industries, from SMBs to CPG brands, driving measurable results.
Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Work from home
Experience:

SEO: 5 years (preferred) Account management: 3 years (preferred) PPC: 2 years (preferred)
Work Location: Remote