Job Description

Company Overview

RecoDemand is a high-growth advertising and software company transforming how real estate agents and mortgage brokers scale their businesses. We specialize in webinar marketing systems that drive qualified leads, improve close rates, and support sustainable revenue growth. Our clients rely on us to deliver powerful, done-for-you solutions that produce measurable results.

Our fully remote team thrives on collaboration, innovation, and a results-first mindset. We empower our team with clear systems, performance-based incentives, and a culture focused on impact.

About the Role

We're looking for a proactive, detail-oriented Digital Marketing Client Success Manager (CSM)

who is passionate about helping others succeed. In this role, you'll work directly with real estate professionals and mortgage brokers to ensure they fully leverage our webinar systems and achieve meaningful results. You'll guide clients from onboarding through implementation and optimization, becoming their go-to expert for support, strategy, and accountability.

Key Responsibilities

Manage a portfolio of clients, ensuring high levels of satisfaction, engagement, and retention Deliver onboarding, training, and ongoing coaching to ensure proper execution of our webinar marketing systems Monitor client META Campaign performance data and provide insights to drive campaign improvements Troubleshoot issues, answer client questions, and offer proactive solutions Coordinate across internal teams (ads, operations, and creative) to ensure client success Identify upsell opportunities and collaborate with the sales team when appropriate Maintain organized records, follow-ups, and performance documentation using internal tools and CRMs

Required Qualifications

3+ years background in customer success, account management, or client-facing roles 2+ years of Managing META ad campaigns Excellent communication, organization, and interpersonal skills Ability to interpret data and offer actionable insights to clients Familiarity with Facebook Ad Manager is a strong asset Experience in real estate, mortgage, or digital marketing is a plus Bachelor's degree in Business, Marketing, Communications, or related field preferred
Job Types: Full-time, Permanent

Pay: $20.50-$25.00 per hour

Expected hours: 35 - 45 per week

Benefits:

Dental care Extended health care Life insurance Vision care
Application question(s):

Would you consider yourself technically savvy?
Experience:

Facebook Advertising: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: Remote