Client Experience & Studio Admin Coordinator

Winnipeg, MB, CA, Canada

Job Description

About Spark Studios:



Spark Studios (Formerly Royal Dance Conservatory) is a vibrant and growing dance studio in Garden City, Winnipeg, dedicated to inspiring dancers of all ages. We foster a positive and energetic environment where creativity and teamwork thrive.

Objective of the Position



The Events & Experience Coordinator at Spark Studios plays a key role in creating memorable experiences for our families -- from the first time they walk through the door to every special event throughout the year. This position combines event planning, marketing support, and client experience development to ensure every touchpoint at Spark Studios feels warm, organized, and true to our brand. The ideal candidate loves bringing ideas to life, thrives in a creative environment, and takes pride in keeping all the behind-the-scenes details running smoothly.

Work Availability



Available 15-25 hours/week depending on season and studio needs

Evening/weekend availability

2-3 Weekdays for 5+ hour shifts with a start timebetween 1:00-3:00pm (that you select) 1 Weekend full day (Saturdays to start with potential to shift to Sundays)

Ideal for someone:



Was a past dancer, performer in the arts, parent to a dancer Loves technology, organization, and systems A keen attention to detail

Key Responsibilities



Project Management

Plan and execute studio events including recitals, photo days, themed weeks, company events, and open houses. Create and maintain detailed task lists and event timelines in Asana. Coordinate logistics such as schedules, decor, supplies, volunteer lists, and signage. Oversee event set-up, communication, and post-event wrap-ups. Track orders and vendor details as needed. Updating, maintaining, and creating project plans and systems
Front Desk & Administrative Support

Provide warm, professional backup support at the front desk during peak periods. Assist families with class information, trial check-ins, or registration questions. Respond to inquiries via phone, text, and email with clarity and friendliness. Help maintain organized communication tools and digital files.
Client Experience & Enrolment

Help refine behind-the-scenes parts of the customer journey -- trial follow-ups, onboarding resources, and retention systems. Gather and share feedback to identify opportunities for improved service. Track and report weekly/monthly metrics on leads, enrollments, drops, and retention. Collaborate with the Director on enrollment goals and customer experience initiatives. Keep client experience systems, materials, family guides, and templates up to date and on brand.
Marketing & Campaigns

Support execution of marketing campaigns tied to events and programs. Assist with newsletters, studio displays, and parent communication materials. Update Canva templates, Google Docs, or Regained CRM content for promotions. Help draft and proofread outgoing communication to maintain Spark's voice and tone. Help organize and run marketing projects such as giveaways, contests, and themed promotions.
Computing/Technical Knowledge

This position requires the use of various computer applications such as Asana, Missive, Dance Studio Pro, Google (drive, docs, forms, sheets), Canva, and Regained General computer skills are required and training is provided on studio software. Quick to learn studio tools (Dance Studio Pro, Asana, Regained CRM, Canva, Missive)

Are You The Right Fit?



If you're the right fit for this role, you'll bring a mix of creativity, organization, and heart to everything you do. You're the kind of person who loves making lists and making people smile. You'll likely identify with many of these qualities:

Highly organized, detail-oriented, and comfortable managing multiple projects and priorities. Passionate about creating joyful experiences for kids and families, ideally with a background or appreciation for dance, performing arts, or youth programs. Tech-savvy and quick to learn tools like Asana, Google Workspace, Canva, Regained CRM, or similar platforms. A problem-solver who can stay calm under pressure (especially during event weeks!) and take initiative to find solutions. A warm, confident communicator who can connect easily with families, staff, and students -- both in person and through written communication. A supportive teammate who values collaboration, clear communication, and positive energy. Reliable, professional, and dedicated to completing tasks accurately and on time. Aligned with Spark Studios' values of community, creativity, and excellence.
??If this sounds like you, we'd love to have you bring your creativity and organization to the Spark Studios team!

To Apply:



Please submit your resume and cover letter to hello@spark-studios.org with the subject line "Spark Events & Marketing Application"
Job Types: Full-time, Part-time

Pay: $17.50-$20.50 per hour

Benefits:

Casual dress On-site parking
Work Location: In person

Expected start date: 2025-10-27

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Job Detail

  • Job Id
    JD2879256
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Winnipeg, MB, CA, Canada
  • Education
    Not mentioned