Job Description

Excite Lethbridge

Help Us Carry On Traditions and Celebrate Southern Alberta

Be part of the team that's been advancing traditions in Southern Alberta through signature events like the

Lethbridge & District Pro Rodeo, Whoop-Up Days, and Ag Expo

.

At Excite Lethbridge, you'll experience our vibrant events from a whole new perspective while taking pride in your contributions. Together, we are building momentum through the new

Lethbridge Trade & Convention Centre

, where every day brings new opportunities to live the excitement.

Join our team of high-performance professionals who are passionate about

creating memories and enriching the community.

Your role will directly impact the success of our events and the enjoyment of our community.

We are:

Building relationships across Southern Alberta and beyond. Bringing the community together through landmark events like

Whoop-Up Days, Lethbridge & District Pro Rodeo, Lethbridge Farmers' Market, Ag Expo, Agri-food Innovation Expo, and Glow Lethbridge.

Telling the story of

Excite Lethbridge

and the

Agri-food Hub & Trade Centre.

Position: Client Experience Coordinator

The

Client Experience Coordinator

works within the Client Experience team to represent Excite Lethbridge's brand as the

front-line champion

for clients and guests.

This role requires a

solution-focused, independent thinker

with exceptional customer service skills. You'll collaborate with a team of event professionals, ensuring every client's vision is not only achieved--but exceeded.

As the client's primary point of contact, you'll play a critical role in the

planning, coordination, and execution

of events while ensuring every guest enjoys an unforgettable experience.

Qualifications

Education & Experience

Post-secondary Diploma, Certificate, or Degree, or a combination of education, training, and relevant experience. Experience in event planning, promotion, and execution is an asset. Previous experience in sales, entertainment, or the events industry is considered an asset. Hands-on event experience is an asset.

Knowledge, Skills & Abilities

Strong problem-solving and critical-thinking skills. Excellent organizational and task-management skills. Outstanding customer service and communication abilities. Ability to remain calm under pressure and manage stressful situations. Proven track record of managing multiple priorities within tight deadlines. High attention to detail and strong time-management skills. Proficiency in Microsoft Excel, Word, Outlook, databases, and internet tools. Knowledge of the event and entertainment industry is an asset. Experience with event management software and CRM platforms is an asset.

Other Requirements

Must be able to obtain and maintain a satisfactory Criminal Record Check for the duration of employment.

Key Work Activities

As a member of the

Client Experience Team

, the Coordinator will:

Play a lead role in coordinating and executing assigned events. Act as the main point of contact for clients before and during events. Facilitate effective communication by phone, email, and in-person meetings. Build and maintain strong relationships with clients and stakeholders. Manage event details, including contracts, quotes, floor plans, invoices, and reporting. Input client requests into event management software (setups, catering, services, staffing). Coordinate event setup and execution with Operations and Food & Beverage teams. Oversee financial aspects of events, including deposits and final payments. Generate pre-event and post-event reports. Participate in multi-departmental and team meetings. Transition seamlessly between different event spaces, multitasking under pressure. Perform additional duties as assigned by the Manager, Client Services.

Working Environment

Full-time role (Tuesday-Saturday schedule). Flexibility required--work hours will include evenings and weekends based on event schedules. Eligible to bank overtime hours with manager approval. Primary workplace:

Lethbridge Trade & Convention Centre

and other Excite Lethbridge venues. Must be physically mobile, able to walk long distances, and remain on your feet for extended periods. Daily use of event management software and radio communication.
?

At Excite Lethbridge, you won't just work at events--you'll help shape traditions, create memories, and bring Southern Alberta together.

Job Type: Full-time

Benefits:

Casual dress Company events Dental care Life insurance On-site parking Paid time off RRSP match
Ability to commute/relocate:

Lethbridge, AB T1J 4R3: reliably commute or plan to relocate before starting work (required)
Work Location: In person