Job Description

Overview

At Align, we believe wellness begins with a feeling. And we have created that feeling in a revolutionary new concept that interlaces the best in medical foot health, within a luxury clinic, boutique, and spa environment. Voted Reader's Choice #1 Foot Health Clinic for 11 years in a row.

We have now launched a completely NEW clinic, in the heart of the financial district at King and Bay, in the PATH concourse lobby of First Canadian Place.

Align Downtown Toronto's mission is to help more people move better aligned, through foot health.

This lavish clinic is designed to ensure wellness begins with an inspired mind. It features Canada's first medical Podiatry Spa, 6 private treatment rooms, an open immersive movement experience space, and a healthy fashion footwear boutique. Bespoke experiences, in-depth consults, tech-designed products, and indulgent treatments by our highly skilled and diverse medical team of Align Clinicians, offer clients their healthiest, strongest, most beautiful feet. Our respect and love for the brand create a workplace like no other. For us, it is fulfilling to be aligned with exquisite craftsmanship, healthy fashion, and beauty. We are actively searching for the next Client Experience Coordinator to join the team and be part of Align's growth and excitement.

The Role

Client Experience Coordinators hold the critical position of embodying the Align brand in each and every client interaction. Each is an excellent communicator and positive brand ambassador. They are conversation starters, wellness advocates and love to host and show people how they can benefit from this experience. Their passion for Aligned Life Core Values is conveyed in every conversation. The love of building a clientele by developing relationships and fostering pleasurable experiences is in their skill set. They set the tone for the client's entire holistic foot health circuit by hosting guided tours, booking appointments, footwear shopping, client education, check-out, and maintaining continual client contact throughout their lifetime experience. Their impeccable organization, excellent communication and positivity ensure the Align flagship is an enjoyable experience for Align Clients.

About the Ideal Candidate

We are looking for an upbeat, positive person with previous retail client service, point-of-sale and administrative experience. A highly competent, detail-oriented, goal-directed achiever. A person who brings a passion for inspiring repeat business by creating exceptional client experiences both online and in-store. The candidate must be tech-savvy. Strong verbal and written communication skills are a must. Interest in fashion is a must. Experience in medical administration and health insurance billing is a bonus. Ongoing training is provided for those keen to learn. Align is an ideal fit for the candidate who has a progressive attitude towards well-being, would like to work in a bright, trendy, and highly personable environment, and can appreciate our teamwork tenets of positivity, mutual respect, and open communication.

What We Offer

We are committed to developing candidates who share Aligned Life Core Values and have the passion and ability to play a key role by building and delivering a superior service experience to our discerning clientele. We are in the business of building long-term relationships with our clients and team, alike. Stay and build a long-term career with our company because we recognize, promote, and reward exceptional talent with:


An inspiring, modern, fashion, health & tech-forward, professional, client-facing work environment. Working with a close, dynamic, motivating team. A collaborative environment supported by team reward opportunities. Opportunity for Employee Profit Sharing Program eligibility. A collaborative environment supported by team reward opportunities. A career roadmap for promotion from within. Computer-based and face-to-face training opportunities. Ongoing support from your leadership team, focused on your success. Gratis on designer footwear, Align Orthotics(TM). Paid vacation and Personal Paid Days. A generous benefits plan including added gratis with our brand partners. $19-$23 per hour

Responsibilities of the Position

Client Experience Coordinators will be accountable to:


Guide clients through their ongoing foot health journey, from one step to the next in their tour, bookings, ensuring they know what to expect and their expectations are exceeded, keeping ahead of their next step in our process flow, anticipating and responding quickly to client's needs. Manage current client base by cultivating relationships and engaging existing clients at higher levels than a typical retail experience. Execute proactive, strategic outreach to position and realize future client opportunities and exceed client expectations. Support and align with key business initiatives, new product drops, events, and product launches. Book client appointments by educating and guiding them through the process of Align's holistic circuit, considering their medical or educational needs. Personalized, healthy shoe shopping experience in a Boutique retail setting. Client check-out and daily cash count. Opening and closing of the flagship. Ensure all activity enhances the brand, including product presentation, visual merchandising, and proper stock organization. Personal Leadership: Work as a team and partner with colleagues to ensure a consistent, exceptional client experience and contribute to a positive environment. Remain current on industry news, company updates and complete training to better serve clients. Exhibit passion and enthusiasm as an Align Brand Ambassador by modelling elegance through an appropriate wardrobe and presence.

Be brand-aligned and self-directed, with an entrepreneurial spirit

Required to succeed in the role

A charismatic, congenial personality, a storyteller aligned in our core values, who can provide luxury experiences. A movement health enthusiast with a passion for fashion. Can uphold Align's teamwork tenets of positivity, mutual respect and open communication. A demonstrated ability to create and develop lasting and meaningful client relationships that result in consistently exceeding results. Can uphold Align's teamwork tenets of positivity, mutual respect and open communication. An entrepreneurial mindset that matches our core values, with a proven ability to self-initiate, self-problem-solve, and self-prioritize. Highly competent, with an ability to communicate effectively, professionally and courteously, in-person, on the phone, and digitally. Superior attention to detail and unapologetically organized, clean and tidy. A quick learner who can efficiently and independently complete their work. Willingness to continue to learn and adapt in an evolving role. Proficiency in using technology, and a minimum of 45 w.p.m. typing, with experience and Microsoft Office skills. Monday through Saturday availability.


We thank all applicants for their interest, but only those selected for the interview will be contacted. This position is for a true gem. And we truly hope we find you. In your video application, we are looking for the vibe we want our clients to experience when they walk in and meet you.