Job Description

Classic LifeCare is a locally owned and operated home care agency providing the finest home health care experience and nursing support for almost 50 years in BC and Alberta. We are an Accredited agency that helps people live in the moments that matter and build better lives by providing great health care and respecting people, choices and needs. We are looking for a Client Care Coordinator to work out of our Vancouver office. This is an entry-level position that can lead to further opportunities within the company. The Client Care Coordinator works closely with our Health Care Workers and Nursing Team to ensure a high standard of care for our clients. They work together to build knowledge through learning, education, and fostering the heritage of the company. The ideal person will build positive relationships with clients and employees by responding quickly to issues and being engaged with them. We are looking for someone who is caring, empathetic, willing to take on challenges and find solutions. This is a full-time position that is from Monday to Friday, 8:00am to 4:30pm. However, we are open to part-time candidates. Duties will include but not be limited to:

• Client intake - entering client information and setting up schedules into our database
• Coordinating and maintaining client and employee schedules
• Getting feedback from clients and employees through phone calls and home visits
• General administrative duties such as answering phone calls and data entry
• Customer Service \xe2\x80\x93 handling complaints and issues and providing resolutions
• HR assistance \xe2\x80\x93 screening and interviewing applicants for Health Care Worker positions
• Being part of the afterhours on-call rotation (once every four weeks)

Qualifications:

• Has the ability to self-motivate and multitask
• Is a good listener and a strong communicator
• Has customer service experience
• Is detail oriented, with the ability to prioritize, and manage time efficiently under pressure
• Is a team player

Benefits:

• Competitive base salary with RRSP matching
• Medical and dental benefits
• Ongoing employee recognition
• Access to the building fitness facility

Due to the current Public Health Order, Classic requires all employees to be fully vaccinated against COVID-19. Acceptance of employment with us indicates an understanding and consent to disclosing this information supported by evidence of vaccination status. We hire people who are passionate about helping others, who want to make a difference with their time, and who can bring their authentic selves to work. All are welcome at Classic LifeCare. To apply, please click on the link attached with this ad. Please include your availability and wage expectation.